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Technical Support Specialist

2 months ago

Abingdon, Oxfordshire, United Kingdom Global Technology Solutions Ltd Full time

Job Summary

Global Technology Solutions Ltd is seeking a skilled Desktop Support Specialist to join our team. As a key member of our IT support team, you will be responsible for providing technical assistance to end-users, ensuring the smooth operation of our client's IT infrastructure.

Key Responsibilities:

  • Provide technical support to end-users via phone, email, and in-person
  • Troubleshoot and resolve hardware and software issues
  • Install, configure, and maintain desktop computers and peripherals
  • Collaborate with other IT teams to ensure seamless support
  • Document and maintain accurate records of support requests and resolutions

Requirements:

  • Strong background in desktop support and technical troubleshooting
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong knowledge of desktop operating systems and software applications

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment