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Operations Director
2 months ago
About the Role
We are seeking a highly motivated and experienced hotel operations manager to lead our team and ensure the smooth running of our hotel. The successful candidate will be responsible for overseeing all hotel operations, managing department heads and staff, and delivering an exceptional guest experience.
Key Responsibilities
- Oversee all hotel operations, including front desk, housekeeping, food and beverage, health club, and maintenance.
- Manage and develop department heads and staff to ensure efficient and effective operations.
- Maximize revenue streams and control costs to meet financial goals.
- Ensure compliance with legal requirements and regulations.
- Develop and implement strategies to improve guest experience and satisfaction.
- Handle guest complaints and ensure prompt resolution.
- Develop and maintain relationships with key stakeholders, including vendors, suppliers, and community members.
- Participate in the development and implementation of hotel policies and procedures.
- Develop and implement crisis management plans and protocols.
Benefits
- Enjoy enviable employee discounts on bedroom rates across the LGH hotel portfolio.
- Access to the IHG employee room benefit programme across their global portfolio (terms and conditions apply).
- Shopping discounts, ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care, free legal and money advice, counseling sessions, hospital and death benefit plans, cycle to work scheme, wellbeing tips and support fitness videos, recipe ideas, advice on keeping active and healthy living, wellbeing podcasts and TV, breathing exercises, 24/7 advice and support line, team reward and recognition, free meals on duty, and free parking.
Ideal Candidate
- Proven experience as a hotel operations manager or experienced HOD looking for their first Operations Manager role.
- Strong leadership and management skills with the ability to motivate and develop staff.
- Excellent communication and interpersonal skills with the ability to interact effectively with guests and stakeholders.
- Strong financial management skills with the ability to maximize revenue and control costs.
- Strong knowledge of hotel operations and industry trends.
- Strong problem-solving skills and ability to make decisions in a fast-paced environment.
- Ability to work flexible hours, including nights, weekends, and holidays.
About Us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management. With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
Hotel Overview
Holiday Inn London - Sutton Hotel is located in the heart of Sutton, just a short walk from Sutton train station and in close proximity to the town centre's shops and restaurants. With fast trains to London Victoria taking just half an hour from nearby Sutton station, the hotel is ideal for exploring all that London has to offer. Both Gatwick (LGW) and Heathrow (LHR) airports are under a 45-minute drive away, and on-site parking is available at the hotel.
The hotel's Academy boasts eight versatile and naturally lit event spaces, perfect for everything from board meetings to receptions for up to 180 guests. Business travellers are conveniently located close to several corporate headquarters, and a Business Centre with printing facilities is available.
For those seeking a day out, horse racing at Epsom Downs is just a short drive away, while Chessington World of Adventures, Hampton Court Palace and Maze, and Centre Court tennis at Wimbledon can all be reached within 30 minutes by car.
