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Customer Service Team Lead
2 months ago
About The Role
We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at LiveWest. As a key member of our Customer Services team, you will play a vital role in delivering exceptional customer service and ensuring the highest standards of service delivery.
Key Responsibilities
- Manage the day-to-day operations of the Customer Services team, ensuring that all customer inquiries are handled efficiently and effectively.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Work closely with colleagues across the business to ensure that services are delivered in line with our strategic aims, values, policies, and operational standards.
- Lead a high-performing team, providing guidance, support, and coaching to ensure that team members have the skills and knowledge needed to deliver exceptional customer service.
- Monitor and report on customer service metrics, identifying areas for improvement and implementing changes to drive business growth.
Requirements
- Proven experience in a customer-facing role, with a strong track record of delivering exceptional customer service.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders.
- Strong leadership and management skills, with the ability to motivate and inspire a team to deliver exceptional results.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
- Strong analytical and problem-solving skills, with the ability to identify areas for improvement and implement changes to drive business growth.
About Us
LiveWest is a leading provider of affordable housing in the South West, with a mission to create better living for better lives. We are committed to delivering exceptional customer service and ensuring that our customers have access to the support and resources they need to thrive.
