Operations Manager
4 weeks ago
We're seeking a highly skilled and experienced Wholesale Operations Lead to join our team at Never Fully Dressed. As a key member of our wholesale team, you'll play a crucial role in ensuring the smooth operation of our wholesale accounts globally.
Your primary responsibility will be to lead the order processing management for our wholesale accounts, working closely with our Head of Wholesale and Wholesale Administrator to deliver exceptional service and manage every aspect of the order lifecycle from processing to delivery.
Key Responsibilities:
- Drive wholesale dispatch and serve as the key point of contact for customers' delivery updates
- Manage EDI and non-EDI customer orders for our Seasonal, Drop Ship, and replenishment programs
- Communicate with buyers on queries relating to EDI orders, reconciliation errors, retransmission, and receipt confirmations
- Monitor inbound shipments from our 3PL warehouses CCS and Renewal Logistics, creating ASNs and managing allocation
- Review sales orders and submit pick requests to our warehouse
- Monitor EDI PO reports to ensure POs are accurately processed in a timely manner
- Partner with the Head of Wholesale to forecast monthly
- Coordinate with the warehouse to plan weekly or bi-weekly wholesale warehouse capacity
- Work closely with our 3PL on Wholesale returns to create inbound deliveries and issue credit notes as required (RTVs)
- Collaborate with local finance and warehouse to review and resolve Wholesale chargebacks/debit notes
Requirements:
- Proven experience in wholesale order management, logistics, or a similar role, including EDI and non-EDI order handling
- Strong proficiency in Excel and EDI systems; proven ability to troubleshoot and resolve issues related to order discrepancies, shipment errors, and reconciliation
- Ability to manage multiple tasks and priorities in a fast-paced environment, including monitoring and coordinating shipments and inventory
- Ability to analyze data, forecast trends, and contribute to strategic planning for wholesale operations
We offer a competitive package, including:
- 22 days annual leave plus Bank holidays
- Extra day holiday for your birthday
- 40% Staff Discount
- 4 days in the office, Fridays remote working
- Car parking permit
- Pension scheme
- Health Insurance
Apply now to join our team and take the first step towards a rewarding career with Never Fully Dressed.
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