Transport Operations Manager

1 week ago

Carlisle, Cumbria, United Kingdom Bis Henderson Full time

Job Summary

We are seeking a highly skilled and experienced Transport Supervisor to join our team at Bis Henderson. As a key member of our operations team, you will be responsible for ensuring the effective execution of all collections and deliveries, maximizing vehicle utilization and minimizing costs.

Key Responsibilities

  • Effective execution of resources (vehicles, drivers, trailers) to maximize vehicle utilization and minimize costs.
  • Supporting the planning of routes to ensure compliance with the Working Time Directive and drivers' hours rules.
  • Communicating with stakeholders to ensure agreed customer service level agreements (SLAs) are achieved and maintained, in conjunction with other departments and customer requirements.
  • Liaising with internal departments to ensure customers are notified of any changes to collections or deliveries, and that charges reflect these changes.
  • Allocating work from vehicles, drivers, collections, and deliveries to ensure efficiency, taking into account customer requirements.
  • Ensuring paperwork and key performance indicator (KPI) information is up to date, and understanding and achieving KPI targets related to the safe and efficient use of our fleet.
  • Communicating with operational leads to maximize collaboration between departments and increase profitability for the organization.
  • Daily support with drivers, including debriefings, checking and authorizing driver timesheets, downloading Tachograph data, and informing drivers, including dealing with concerns or issues.

Requirements

  • Previous transport and logistics experience would be advantageous.
  • Previous supervisory experience would be advantageous.
  • Previous use of transport systems.
  • Strong understanding of drivers' hours regulations and the Working Time Directive.
  • Excellent problem-solving skills with an analytical approach.
  • Good interpersonal skills, written and verbal.
  • Previous experience in an operational context would be advantageous.
  • Excellent communication and interpersonal skills.
  • Self-motivated and able to work without close supervision.
  • Ability to work under pressure, both individually and as part of a team.
  • Ability to ensure that targets are met, both individually and as part of a team.
  • Good numerical and analytical skills, including experience of spreadsheets and computer-based systems, including Microsoft products.
  • Flexible approach to work demands, including some evening and weekend work.
  • Good telephone manner and communication skills.

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