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Technical Support Specialist

2 months ago

London, Greater London, United Kingdom Perfect Integration Ltd Full time

Job Summary:

We are seeking a highly skilled and experienced Technical Support Specialist to join our Service and Maintenance team at Perfect Integration Ltd. As a key member of our team, you will be responsible for providing on-call technical support, preventative maintenance, and quality assurance for a wide range of audio visual, lighting control, IT network, CCTV, access control, and integrated systems installed by our company in the luxury residential, MDU, and corporate sectors.

Key Responsibilities:

  • Provide technical phone support to clients and respond to their technical queries in a timely and professional manner.
  • Perform reactive on-site service visits to resolve technical issues and ensure that our clients' systems are functioning optimally.
  • Conduct scheduled preventive maintenance of our systems to prevent technical issues and ensure that our clients' systems are running smoothly.
  • Support installation projects as and when needed, including working on new and existing projects within our company.
  • Collaborate with our team to identify and resolve technical issues and improve our systems and processes.

Requirements:

  • High level of computer literacy and proficiency in IT systems and software.
  • Working knowledge of control system programming and lighting control systems, including Lutron, Crestron, and Control 4.
  • Working knowledge of IT networks and AV systems integration.
  • Ability to troubleshoot faults in IT network, AV, lighting control, CCTV, and access control systems.

What We Offer:

  • Competitive salary based on experience.
  • Company pension scheme.
  • Subsidised travel.
  • Additional product and system training.
  • Extra paid holiday.

Company Culture:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.