Technical Support Specialist
6 days ago
Technical Support Engineer
Job Overview:As a Technical Support Engineer at Watermark Technologies Limited, you will be responsible for providing 2nd line technical customer support for our in-house developed products (SaaS). You will perform Watermark product installations, data conversions and imports into Watermark developed products, and assist with the support and administration of production hosted environments. Additionally, you will create and maintain training and knowledgebase material, serve as a liaison between the customer and internal development for escalated product issues, and assist and cover 1st line support when required.
Key Responsibilities:- Provide 2nd line technical customer support for Watermark's in-house developed products (SaaS)
- Perform Watermark product installations
- Perform data conversions and imports into Watermark developed products
- Assist with the support and administration of production hosted environments
- Create and maintain training and knowledgebase material
- Serve as a liaison between the customer and internal development for escalated product issues
- Assist and cover 1st line support when required
- Previous experience in a Customer Support or Technical Support Analyst role providing application support in a 2nd line capacity
- Experience with software ticketing systems and CRM software
- Ability to multitask and priorities tasks
- Excellent communication skills, both verbal and written
- Ability to quickly learn and understand complex systems and software
- Experience in general Windows server maintenance, backups, firewalls and networking
- VMware ESXi virtualization
- Creating and executing Microsoft SQL Server statements and interpreting the results
At Watermark Technologies Limited, we offer a challenging and rewarding work environment. We are a close-knit team that values hard work, innovation, and collaboration. We offer competitive salaries as well as opportunities for career growth and development.
Benefits:- Holiday increasing with length of service
- Cycle to work scheme
- Regular work socials
30 Finish on a Friday
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