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Technical Support Specialist

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Shipley, Bradford, United Kingdom Watermark Technologies Full time

{"Job Title": "Technical Support Specialist", "Location": "Shipley", "Salary": "£30,000 - £35,000", "Job Type": "Full time - Permanent", "Company Overview": "Watermark Technologies Ltd is a well-established B2B software business that has been operating for over 20 years. Our document management software products have been trusted by clients in countries worldwide. We pride ourselves on providing high-quality products and excellent customer service to our clients who operate in various sectors, including finance, insurance, healthcare, and accountancy.", "Job Overview": "As a Technical Support Specialist, you will provide 2nd line technical customer support for Watermark's in-house developed products. Your responsibilities will include performing product installations, data conversions, and imports, as well as assisting with the support and administration of production hosted environments. You will also create and maintain training and knowledgebase material, serve as a liaison between the customer and internal development, and assist with the service delivery process.", "Key Requirements": "Previous experience in a Customer Support or Technical Support Analyst role providing application support in a 2nd line capacity is essential. You should also have experience with software ticketing systems and CRM software, as well as excellent communication skills, both verbal and written.", "Desirable Skills": "Experience in general Windows server maintenance, backups, firewalls, and networking is desirable. VMware ESXi virtualization and creating and executing Microsoft SQL Server statements are also highly valued.", "Why Work for Us?": "At Watermark Technologies Limited, we offer a challenging and rewarding work environment. We are a close-knit team that values hard work, innovation, and collaboration. We offer competitive salaries as well as opportunities for career growth and development.", "Benefits": "We offer a range of benefits, including holiday increasing with length of service, a cycle to work scheme, regular work socials, and a 30 finish on a Friday.", "Requirements": "Candidates with experience of Helpdesk Engineer, Service Desk Technician, Infrastructure Engineer, 2nd Line Support Engineer, ICT Systems Engineer, IT Technician, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support may also be considered for this role.", "Contact Us": "If you feel you could be an asset to our team, please click the APPLY button to send your CV and cover letter.", "Language": "English"}