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Technical Support Specialist

2 months ago

Shipley, Bradford, United Kingdom Watermark Technologies Full time

{"title": "Technical Support Role", "company": "Watermark Technologies", "location": "Shipley", "salary": "£30,000 - £35,000", "job_type": "Full time - Permanent", "description": "We are seeking a skilled Technical Support Specialist to join our team in Shipley. As a 2nd Line Support Engineer, you will provide technical assistance to our customers, performing software installations, data conversions, and troubleshooting complex issues. Your excellent communication skills and ability to multitask will be essential in this role. If you have experience in customer support, software ticketing systems, and CRM software, we encourage you to apply.

Key Responsibilities:

* Provide 2nd line technical customer support for Watermark's in-house developed products
* Perform software installations and data conversions
* Troubleshoot complex technical issues
* Assist with the support and administration of production hosted environments
* Create and maintain training and knowledgebase material
* Serve as a liaison between the customer and internal development for escalated product issues
* Assist and cover 1st line support when required

Requirements:

* Previous experience in a Customer Support or Technical Support Analyst role
* Experience with software ticketing systems and CRM software
* Excellent communication skills
* Ability to multitask and prioritize tasks

Desirable Skills:

* Experience in general Windows server maintenance, backups, firewalls, and networking
* VMware ESXi virtualization
* Creating and executing Microsoft SQL Server statements and interpreting the results

Why Work for Us?

At Watermark Technologies, we offer a challenging and rewarding work environment. We are a close-knit team that values hard work, innovation, and collaboration. We offer competitive salaries as well as opportunities for career growth and development.

Benefits:

* Holiday increasing with length of service
* Cycle to work scheme
* Regular work socials
* 30 Finish on a Friday

If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.", "requirements": "Technical Support Specialist", "desirable_skills": "Helpdesk Engineer, Service Desk Technician, Infrastructure Engineer, 2nd Line Support Engineer, ICT Systems Engineer, IT Technician, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support"}