Patient Support Team Member

6 days ago

King's Lynn, Norfolk, United Kingdom Vida Healthcare, Gayton Road Health Centre Full time
About the Role

Vida Healthcare, a leading healthcare provider, is seeking a reliable and hardworking Patient Support Team Member to join our experienced team on a part or full-time basis. This role will involve covering shifts between 8am and 6:30pm, split between morning and afternoon sessions. The hours can be discussed at interview.

We offer full training to the post-holder, and you will be assigned a main base. However, the position will involve multi-site working, and it is essential that the post-holder can cover all locations. Candidates must have good communication skills, be well-spoken and approachable, enthusiastic, and able to multitask.

Main Responsibilities
  • Maintain a professional and effective receptionist service to patients.
  • Provide telephone and face-to-face access for patients to book, cancel, and check appointments as per the patient's request and deal with customers in a calm and sympathetic manner, working at a continuously high pace under pressure to deliver high levels of accuracy.
  • Support patients who may have a problem or complaint.
  • Undertake basic prescription administration training, ensuring that queries are answered in the absence of prescription team colleagues.
  • Engage in customer services processes and policy to provide a high-quality internal and external service standard.
  • Partake in any training indicated by the senior receptionist or upper management, as appropriate for personal and professional development.
  • Other relevant duties, including projects, as agreed with the senior receptionist.
About the Candidate

Our patient support team plays a vital role in making a positive impact on our local community. You will be responsible for providing a high-quality service to patients across our practices. You can expect to be mentored and supported by the organisation, whilst you are empowered to deliver care and support.

You must be able to work collaboratively with the general practice team to meet the needs of patients. High-quality service delivery, complete confidentiality, and patient satisfaction are an absolute priority.

Requirements
  • GCSE level education, with English being one of those GCSEs passed, or two years of working experience.
  • Previous computer training and experience.
  • Ability to work effectively with others.
  • Excellent organisational, time management, communication skills, and attention to detail.
  • Ability to work with highly confidential information.
  • Experience within a customer service environment.
Desirable Skills and Experience
  • Previous experience using SystmOne.
  • Entry-level knowledge of emails and Microsoft products.
  • Previous experience of working within the NHS or in a call-centre setting.

We welcome applications from organised, adaptable, and friendly individuals who are keen to help us provide high levels of customer service and have the required attributes.

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