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Healthcare Patient Support Specialist
2 months ago
Vida Healthcare presents an excellent opportunity for a dedicated and diligent patient support specialist to become part of our skilled team on either a part-time or full-time basis. This position involves covering shifts at various times between 8am and 6:30pm, divided into morning and afternoon sessions. The specific hours can be discussed during the interview process.
Comprehensive training will be provided to the selected candidate, who will have a primary base but will be required to work across multiple sites. It is crucial for the candidate to possess strong communication skills, be articulate and approachable, and demonstrate enthusiasm along with the ability to manage multiple tasks effectively.
Main Responsibilities- Deliver a professional and efficient reception service to patients.
- Facilitate telephone and in-person access for patients to schedule, modify, and verify appointments according to their requests, handling inquiries with composure and empathy while maintaining a high level of accuracy under pressure.
- Assist patients who may encounter issues or express concerns.
- Complete basic prescription administration training, ensuring that queries are addressed in the absence of prescription team members.
- Engage in customer service processes and policies to uphold high standards of service for both internal and external stakeholders.
- Participate in any training as directed by senior reception staff or management for personal and professional growth.
- Undertake other relevant tasks, including projects, as agreed upon with senior reception staff.
For further details, please refer to the attached information. Previous applicants need not reapply. We reserve the right to close the job advertisement once a sufficient number of applications have been received.
About the CandidateOur patient support team plays a vital role in positively impacting our local community. You will be tasked with delivering high-quality service to patients across our practices. Expect to receive mentorship and support from the organization while being empowered to provide care and assistance. Collaboration with the general practice team to meet patient needs is essential. High-quality service delivery, strict confidentiality, and patient satisfaction are our top priorities.
We encourage applications from organized, adaptable, and friendly individuals who are eager to help us maintain high levels of customer service and possess the following attributes:
- Educated to GCSE level, with English as one of the passed subjects, or possess two years of relevant work experience.
- Prior training and experience with computer systems.
- Ability to work effectively in a team environment.
- Exceptional organizational, time management, communication skills, and attention to detail.
- Capability to handle highly confidential information.
- Experience in a customer service setting.
Desirable skills and experience include:
- Previous experience with SystmOne.
- Basic knowledge of email and Microsoft products.
- Experience working within the NHS or in a call center environment is preferred.
If you are conscientious and possess a strong team-oriented ethic, this role may be an excellent fit for you.
About UsVida Healthcare is one of Norfolk's largest and most successful general practices, collaborating with NHS colleagues to deliver the best possible patient care. Our practice has seen remarkable growth in recent years by fostering a work environment that encourages talented individuals to excel and make a difference. We take pride in our impeccable standards of patient care, and to maintain this, it is essential to employ reliable team players with strong caring qualities, dedication, and a commitment to quality service delivery.
Disclosure and Barring Service CheckPlease note that this position is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, a submission for Disclosure will be made to the Disclosure and Barring Service to check for any previous criminal convictions.
