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IT Support Specialist

2 months ago

Witney, Oxfordshire, United Kingdom identifi Global Resources Full time

Exciting Opportunity for a 1st / 2nd Line IT Support Technician

identifi Global Resources is seeking a highly skilled and motivated 1st / 2nd Line IT Support Technician to join their dynamic IT team.

The successful candidate will be based at our Witney office and will be responsible for providing exceptional technical support to our diverse user base.

Key Responsibilities:

  • Provide first-line technical support to users via phone, email, and in-person.
  • Log and escalate incidents to the Senior IT Support Technician as required.
  • Deploy and re-image workstations for new and existing users.
  • Troubleshoot workstation hardware and software problems.
  • Maintain asset inventory of equipment for sites across the business.
  • Occasionally attend remote sites to install PC's/Monitors/Etc.
  • Perform other IT-related tasks as required by the business.

Requirements:

  • 2 years of previous IT experience.
  • Microsoft 365 experience.
  • Friendly, can-do attitude.
  • Willingness to learn and gain experience from the existing team.
  • MTA Microsoft Certifications/CompTIA A+ or other IT-related qualification.

About identifi Global Resources:

We are a dynamic and growing company that values innovation and excellence. Our IT team is passionate about delivering exceptional support to our users, and we are looking for like-minded individuals to join our team.