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Operations Director
4 weeks ago
Guildford, Surrey, United Kingdom Holroyd Howe Full timeJob SummaryWe are seeking a highly skilled and experienced Operations Director to join our team at Holroyd Howe. As a key member of our leadership team, you will be responsible for driving operational excellence, optimizing efficiency, and delivering exceptional results.Key ResponsibilitiesDevelop and implement strategies to improve operational efficiency,...
Operations Director
2 months ago
We are seeking an experienced and innovative Operations Director to join our team at Holroyd Howe, a leading contract caterer in the UK. As an Operations Director, you will play a crucial role in driving operational excellence, improving efficiency, and enhancing customer satisfaction across our catering contracts.
Key Responsibilities:- Develop and implement strategies to optimise operational efficiency, quality, and profitability across all catering contracts.
- Provide leadership and guidance to operational managers, fostering a culture of accountability, teamwork, and continuous improvement.
- Monitor key performance indicators (KPIs) and operational metrics to evaluate performance and identify areas for improvement.
- Maintain a strong business relationship with each school and with the clients (Heads and Bursars).
- Collaborate with the sales team to support business development efforts, including client presentations, contract negotiations, and renewals.
- Address client feedback and concerns promptly, striving to resolve issues and enhance overall satisfaction.
- Ensure compliance with all relevant food safety regulations, health and safety standards, and company policies and procedures.
- Implement rigorous quality assurance measures to uphold food quality, presentation standards, and service excellence.
- Conduct regular audits and inspections to assess compliance and identify areas for corrective action.
- Work closely with the finance department to develop budgets, forecasts, and financial targets for catering operations.
- Monitor financial performance against targets, analysing variances and implementing cost control measures where necessary.
- Identify opportunities for revenue growth and cost savings, driving initiatives to improve profitability.
- Lead initiatives to enhance operational processes, systems, and technologies, driving innovation and efficiency gains.
- Foster a culture of continuous learning and development within the operations team, providing training and mentoring to support career growth.
- Stay abreast of industry trends, best practices, and emerging technologies, incorporating relevant advancements into operational strategies.
- Thrive on getting the best out of people and maximising commercial opportunities.
- Ability to provide coaching, mentoring, and training opportunities to develop leadership capabilities and support career progression, and succession planning amongst your team.
- Excellent negotiating skills
- Financially and commercially astute
- Previous experience in a Operations Director role ideally in Food Service
- Strong understanding of report writing and financial management.
- Excellent management and communication skills
- Excellent delegation and influencing skills.
- Able to demonstrate your analytical approach to problem-solving.
- Ability to devise and implement strategies to benefit both the company and the client.
- Ability to display a real passion for food and customer service.
At Holroyd Howe, we pride ourselves on our commitment to sustainability, nutrition, and food innovation. We take pride in our sourcing and preparation methods, ensuring that our meals are not only delicious but also nutritious and sustainable. Our team of experienced professionals is dedicated to providing exceptional service to our clients, and we are committed to fostering a culture of continuous learning and development within our operations team.
We are an equal opportunities employer and are committed to safeguarding and promoting the welfare of children. All employees are required to undergo an Enhanced DBS check and provide references as part of our recruitment process.
