Operations Director

4 weeks ago

Guildford, Surrey, United Kingdom Holroyd Howe Full time
Operations Director Job Description

At Holroyd Howe, we are seeking an experienced Operations Director to lead our team of Operation Managers across Surrey, Sussex, and Kent. As a key member of our leadership team, you will play a crucial role in retaining and growing partnerships with schools, optimising our business processes, improving efficiency, and driving overall operational excellence.

This is a fantastic opportunity for an inspirational and enthusiastic Operations Director to make a name for themselves within the Food Service industry. In return, we offer support and development to grow within our business alongside a competitive salary.

Key Responsibilities:

  • Develop and implement strategies to optimise operational efficiency, quality, and profitability across all catering contracts.
  • Provide leadership and guidance to operational managers, fostering a culture of accountability, teamwork, and continuous improvement.
  • Monitor key performance indicators (KPIs) and operational metrics to evaluate performance and identify areas for improvement.
  • Maintain a strong business relationship with each school and with the clients (Heads and Bursars).
  • Collaborate with the sales team to support business development efforts, including client presentations, contract negotiations, and renewals.
  • Address client feedback and concerns promptly, striving to resolve issues and enhance overall satisfaction.
  • Ensure compliance with all relevant food safety regulations, health and safety standards, and company policies and procedures.
  • Implement rigorous quality assurance measures to uphold food quality, presentation standards, and service excellence.
  • Conduct regular audits and inspections to assess compliance and identify areas for corrective action.
  • Work closely with the finance department to develop budgets, forecasts, and financial targets for catering operations.
  • Monitor financial performance against targets, analysing variances and implementing cost control measures where necessary.
  • Identify opportunities for revenue growth and cost savings, driving initiatives to improve profitability.
  • Lead initiatives to enhance operational processes, systems, and technologies, driving innovation and efficiency gains.
  • Foster a culture of continuous learning and development within the operations team, providing training and mentoring to support career growth.
  • Stay abreast of industry trends, best practices, and emerging technologies, incorporating relevant advancements into operational strategies.

Requirements:

  • Thrive on getting the best out of people and maximising commercial opportunities.
  • Ability to provide coaching, mentoring, and training opportunities to develop leadership capabilities and support career progression, and succession planning amongst your team.
  • Excellent negotiating skills.
  • Financially and commercially astute.
  • Previous experience in a Operations Director role ideally in Food Service.
  • Strong understanding of report writing and financial management.
  • Excellent management and communication skills.
  • Excellent delegation and influencing skills.
  • Able to demonstrate your analytical approach to problem-solving.
  • Ability to devise and implement strategies to benefit both the company and the client.
  • Ability to display a real passion for food and customer service.

About Us:

We pride ourselves on our commitment to sustainability, nutrition, and food innovation. Our team of experienced professionals tailor our catering service provision specifically to suit children of all ages, meeting the bespoke requirements of each school. We invest in our teams' training and development, providing a culture of continuous learning and growth.

As an equal opportunities employer, we are committed to safeguarding and promoting the welfare of children. We require an Enhanced DBS with a Barred List Check for all successful applicants. This appointment is offered on the return of satisfactory professional references.

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