Operations Director

4 weeks ago

Guildford, Surrey, United Kingdom Holroyd Howe Full time
Operations Director Job Description

We are seeking an experienced Operations Director to lead our team of Operation Managers across Surrey, Sussex, and Kent. As a key member of our leadership team, you will be responsible for developing and implementing strategies to optimise operational efficiency, quality, and profitability across all catering contracts.

You will provide leadership and guidance to operational managers, fostering a culture of accountability, teamwork, and continuous improvement. You will also monitor key performance indicators (KPIs) and operational metrics to evaluate performance and identify areas for improvement.

Maintaining a strong business relationship with each school and with the clients (Heads and Bursars) is crucial to our success. You will collaborate with the sales team to support business development efforts, including client presentations, contract negotiations, and renewals.

Addressing client feedback and concerns promptly, striving to resolve issues and enhance overall satisfaction, is essential. You will ensure compliance with all relevant food safety regulations, health and safety standards, and company policies and procedures.

Implementing rigorous quality assurance measures to uphold food quality, presentation standards, and service excellence is a key responsibility. You will conduct regular audits and inspections to assess compliance and identify areas for corrective action.

Working closely with the finance department to develop budgets, forecasts, and financial targets for catering operations is also a key aspect of this role. You will monitor financial performance against targets, analysing variances and implementing cost control measures where necessary.

Identifying opportunities for revenue growth and cost savings, driving initiatives to improve profitability, is a key objective. You will lead initiatives to enhance operational processes, systems, and technologies, driving innovation and efficiency gains.

Fostering a culture of continuous learning and development within the operations team, providing training and mentoring to support career growth, is essential. You will stay abreast of industry trends, best practices, and emerging technologies, incorporating relevant advancements into operational strategies.

We are an equal opportunities employer and are committed to safeguarding and promoting the welfare of children. All employees are expected to share this commitment. This appointment is offered on the return of satisfactory professional references.

We take nutrition seriously and understand the impact a healthy diet has on the fundamental years of development. Meals are always freshly prepared from scratch and packed with nutritious ingredients.

We offer a wide portfolio of training opportunities and experiences, which attracts chefs who are passionate about culinary excellence and menu innovation to our team.

We create engaging and fun dining experiences for our students, helping them build strong and healthy relationships with food.

We are committed to sustainability and take care of the ethics of our sourcing and how we prepare our meals.

  • Develop and implement strategies to optimise operational efficiency, quality, and profitability across all catering contracts.
  • Provide leadership and guidance to operational managers, fostering a culture of accountability, teamwork, and continuous improvement.
  • Monitor key performance indicators (KPIs) and operational metrics to evaluate performance and identify areas for improvement.
  • Maintain a strong business relationship with each school and with the clients (Heads and Bursars).
  • Collaborate with the sales team to support business development efforts, including client presentations, contract negotiations, and renewals.
  • Address client feedback and concerns promptly, striving to resolve issues and enhance overall satisfaction.
  • Ensure compliance with all relevant food safety regulations, health and safety standards, and company policies and procedures.
  • Implement rigorous quality assurance measures to uphold food quality, presentation standards, and service excellence.
  • Conduct regular audits and inspections to assess compliance and identify areas for corrective action.
  • Work closely with the finance department to develop budgets, forecasts, and financial targets for catering operations.
  • Monitor financial performance against targets, analysing variances and implementing cost control measures where necessary.
  • Identify opportunities for revenue growth and cost savings, driving initiatives to improve profitability.
  • Lead initiatives to enhance operational processes, systems, and technologies, driving innovation and efficiency gains.
  • Foster a culture of continuous learning and development within the operations team, providing training and mentoring to support career growth.
  • Stay abreast of industry trends, best practices, and emerging technologies, incorporating relevant advancements into operational strategies.

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