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Housing Options Specialist

2 months ago

Bournemouth, Bournemouth, United Kingdom Service Care Solutions Ltd Full time

{"h1": "Housing Options Officer Role", "p": "At Service Care Solutions Ltd, we are committed to improving the lives of residents by preventing homelessness and providing person-centred support. As a Housing Options Officer, you will play a vital role in our team, working to make a real difference in the community.", "ul": [{"li": "Provide specialist advice on housing options and homeless prevention initiatives, working closely with housing providers and stakeholders to promote initiatives that prevent homelessness."}, {"li": "Manage a caseload of housing applications, conducting legal assessments, and making key decisions on eligibility, housing need, and support, ensuring that vulnerable clients receive the support they need."}, {"li": "Act as the housing lead in cases involving domestic abuse, child protection, and adult safeguarding, providing expert advice and guidance to ensure the best possible outcomes for clients."}, {"li": "Maintain accurate records, produce reports, and provide evidence for legal cases when necessary, ensuring that all documentation is up-to-date and compliant with relevant legislation."}, {"li": "Respond to emergency situations and participate in the Housing Options Duty Rota, delivering excellent customer service through various communication channels, including phone, email, and face-to-face interactions."}], "h2": "Requirements", "ul": [{"li": "Level 4 Diploma in a related field or equivalent experience, demonstrating a strong understanding of housing and homelessness legislation."}, {"li": "Significant experience providing customer service and professional advice in housing or a relevant sector, with a proven track record of delivering excellent results."}, {"li": "Ability to work with vulnerable clients, including those affected by domestic abuse, mental health challenges, and substance misuse, with a strong emphasis on empathy and understanding."}, {"li": "Strong interpersonal and negotiation skills, with the ability to handle conflict and challenging behaviours, ensuring that all interactions are professional and respectful."}, {"li": "Knowledge of housing and homelessness legislation, as well as homelessness prevention techniques, with a commitment to staying up-to-date with the latest developments in the field."}, {"li": "Flexibility to participate in a 24-hour call-out rota, with a willingness to work outside of regular hours to meet the needs of clients and the organization."}, {"li": "Ability to travel across the local area, with a valid driver's license and access to a vehicle, if required."}, {"li": "Enhanced DBS check, with a commitment to safeguarding and protecting vulnerable clients."}, {"li": "Commitment to diversity, equality, and safeguarding, with a strong emphasis on promoting a culture of respect and inclusivity within the organization."}]