Support Worker Specialist

3 days ago

High Wycombe, Buckinghamshire, United Kingdom Riverside Full time
About the Role

We are seeking a highly skilled and dedicated Support Worker Specialist to join our team at Riverside. As a Support Worker Specialist, you will play a vital role in delivering high-quality support services to our customers, working collaboratively with colleagues to ensure the best possible outcomes.

Key Responsibilities
  • Support the Service Manager in planning and delivering services, including delegating case management and supporting the service to run effectively.
  • Actively connect and engage with local services and stakeholders to enable customers to access a range of community resources.
  • Attend networking events and forums to promote our Psychologically Informed Framework and Trauma Informed ways of working.
  • Understand local pathways and services to ensure a consistent, asset-based support approach for all customers.
  • Produce reports and other written documentation as required to support service delivery.
  • Work as part of a multi-disciplinary team, safeguarding all our customers.
  • Develop, coordinate, and deliver a 'group-based activities' programme for the service.
  • Share specialist knowledge with colleagues and wider teams to ensure both customers and services are supported in line with latest best practice.
  • Follow health & safety and safeguarding policies and procedures to ensure the overall safety and security of all customers.
  • Keep accurate and timely records of specific activities.
About You

We are looking for someone with:

  • Recent experience of support work, risk management, and managing caseloads and working with vulnerable and diverse customer groups.
  • Experience of working in challenging environments with the ability to plan, prioritise, and organise tasks to achieve results.
  • Experience of building effective relationships with customers and stakeholders.
  • Knowledge and proven continuous personal development of working with vulnerable adults utilising 'specialist knowledge'.
  • Be a team player with a caring, empathic, supportive, flexible, and resilient 'can-do' attitude.
  • Ability to listen and communicate clearly, encourage feedback and reflection, empower, motivate, and gain improvements.
  • Have conflict resolution skills and be confident and consistent when making decisions.
  • Experience of reviewing, monitoring, and evaluating outcomes in the delivery of support services.
  • Competent IT skills, including using databases, producing reports, and other communications and analysing key outcomes data to understand and drive service improvements.
What We Offer

As a Support Worker Specialist at Riverside, you will enjoy:

  • Competitive pay and generous pension.
  • 28 days holidays plus bank holidays (pro rata).
  • Flexible working options available.
  • Investment in your learning, personal development, and technology.
  • A wide range of benefits.
Diversity and Inclusion at Riverside

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

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