Senior Financial Assessment Manager
4 weeks ago
As a Senior Collections Officer, you will play a crucial role in the provision of high-performing customer-centred financial assessment services and effective services. You will be responsible for managing a team delivering financial assistance to vulnerable residents in the Borough.
Key Responsibilities:- Deputise and support a Team Leader in the management of a team undertaking complex financial assessment, recovering overpaid benefits, and preventing fraud in accordance with Government Regulation and guidance.
- Be accountable for operational performance of a Financial Assessment services Team and undertake quality checking and analysis to feed into training plans and business practices.
- Set individual and group performance objectives, monitor, and take remedial action, if necessary, in accordance with the Performance Management system and Capability procedures.
- Review and make recommendations on Legislation and Council Policy changes in respect of Benefits and IT System.
- Work with various stakeholders, including HITS, CAFT, Access Harrow, Revenues, Finance, Adults, and Housing, to ensure delivery and performance targets are met.
- Deal with Complex Enquiries from MPs, Elected Members, and Claimants referred from Financial Assessment Officers and Assistants.
Regulatory Framework: Housing Benefit (General) Regulations 1987, Council Tax Benefit (General) Regulations 1992, The Social Security and Child Support (Decisions and Appeals) Regulations 2001, Rent Officers (Housing Benefit Functions) Order 1997, The H B and C T B (State Pension Credit) Regulations 2003, and other financial assessments.
Key Skills and Qualifications: Strong understanding of financial assessment and recovery processes, excellent communication and leadership skills, ability to work in a fast-paced environment, and a strong attention to detail.
What We Offer: A competitive salary, excellent benefits package, and opportunities for professional growth and development.
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