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On-Site IT Support Specialist
3 months ago
Company Overview
At Entserv UK Ltd, we prioritize our people because they are the driving force behind our success. We foster a culture that is flexible, autonomous, and open, allowing our employees to thrive in a collaborative and ambitious environment.
Position Summary
We are seeking a dedicated and customer-oriented On-Site IT Support Specialist who is passionate about resolving technical issues. This role involves providing support to our clients in a professional and efficient manner.
Key Responsibilities
- Deliver comprehensive IT support to end-users in office settings.
- Resolve technical issues promptly and accurately, adhering to established service standards.
- Maintain a strong commitment to service excellence and customer satisfaction.
- Take ownership of escalated support tickets, ensuring they are managed effectively.
- Work independently to identify and prioritize incidents and requests.
- Collaborate effectively within the client environment.
- Document all activities in accordance with ITIL practices.
- Contribute to the development and maintenance of Knowledge Base Articles.
- Adhere to local and global policies in a highly regulated environment.
- Follow health and safety protocols as per company training.
- Comply with IT Asset Management procedures.
- Build and deploy computers, troubleshoot network issues, and support standard software applications.
- Engage positively with ad-hoc tasks as required.
- Provide Hands and Eyes support in communication areas and data centers.
- Demonstrate a willingness to learn new skills and procedures.
Required Skills and Experience
- Proactive attitude towards learning and tackling new challenges.
- Strong verbal and written communication skills in English.
- Ability to work independently and collaboratively within a small team.
- Experience in a desktop support role for a minimum of three years.
- Proficient in troubleshooting software and hardware issues.
- Experience supporting Windows 10 and legacy Windows operating systems.
- Familiarity with Microsoft Office suites, including Office 365.
- Experience in a regulated ITIL environment with relevant service management systems.
- Knowledge of network infrastructure, including switches and routers.
- Experience with server hardware support.
- Understanding of printer hardware.
- Willingness to participate in essential out-of-hours work when necessary.
- Familiarity with ITIL principles.
Training and Development
We offer a robust range of training and career development opportunities, including structured induction programs and tailored job training, along with support for relevant professional qualifications.
Company Culture
At Entserv UK Ltd, we are committed to fostering an inclusive environment where diversity is celebrated. We strive to create a high-performing workforce led by talented leaders who are dedicated to innovation and modern thinking.
Employee Benefits
Our competitive remuneration package includes flexible benefits, allowing employees to customize their benefits according to their needs. Access to discounts on various services and products is also available.
