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Host/Hostess - London

2 months ago

London, Greater London, United Kingdom Kimpton Hotels & Restaurants Full time

Job Title: Host/Hostess - London

Job Summary:

We are seeking a highly skilled and experienced Host/Hostess to join our team at Kimpton Fitzroy London. As a Host/Hostess, you will be responsible for providing exceptional customer service and creating a warm and welcoming atmosphere for our guests.

Key Responsibilities:

  • Welcoming Guests: Greet and welcome guests upon arrival, ensuring a smooth and efficient check-in process.
  • Providing Excellent Service: Offer personalized service to guests, responding to their needs and requests in a timely and professional manner.
  • Managing Front of House: Oversee the front of house area, ensuring it is clean, tidy, and well-maintained.
  • Collaborating with Team Members: Work closely with other team members to ensure seamless service delivery and achieve excellent customer satisfaction.
  • Upselling and Promotions: Identify opportunities to upsell and promote our services and products to guests.

Requirements:

  • 2 Years' Experience: Minimum 2 years' experience in a similar role, preferably in a luxury hotel or restaurant environment.
  • Excellent Communication Skills: Strong communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Knowledge of POS Systems: Familiarity with Micros Simphony (POS) and OpenTable Pro (TMS) systems, or similar technology.
  • Leadership Capability: Ability to lead and motivate a team, with a focus on delivering exceptional customer service.
  • Flexibility and Adaptability: Willingness to work flexible hours, including evenings, weekends, and holidays, as required.

What We Offer:

  • Competitive Salary: A competitive salary and benefits package, including a generous holiday allowance and opportunities for career development.
  • Worldwide Employee Benefits: Access to IHG's worldwide employee benefits, including hotel room discounts and travel perks.
  • Employee Assistance Program: Access to an employee assistance program, providing support and resources for mental health and wellbeing.
  • Opportunities for Growth: Opportunities for career growth and development, with a focus on promoting from within.

About Us:

Kimpton Fitzroy London is a luxury hotel located in the heart of Bloomsbury, offering a unique and unforgettable experience for our guests. We are committed to delivering True Hospitality for Good, making our guests and colleagues feel welcome, cared for, recognized, and respected.