Warm Welcome Specialist

1 week ago


Edinburgh, Edinburgh, United Kingdom Apex Hotels Full time

About the Role:

We are seeking a highly skilled and enthusiastic Night Receptionist to join our team at Apex Hotels. As a Night Receptionist, you will be responsible for delivering exceptional customer service to our guests, ensuring a warm and welcoming experience throughout their stay.

Key Responsibilities:

  • Greet guests with a friendly smile and provide a seamless check-in and check-out experience.
  • Offer accurate information and recommendations to guests regarding hotel facilities and services.
  • Provide excellent customer service and create a fun and engaging environment to promote guest loyalty.
  • Work efficiently to resolve guest enquiries and concerns in a timely and professional manner.
  • Collaborate with the Front Office team to ensure a smooth and efficient operation.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work well under pressure and multitask in a fast-paced environment.
  • Strong attention to detail and organizational skills.
  • Ability to work a varied schedule, including nights and weekends.
  • Previous experience in a customer-facing role, preferably in the hospitality industry.

What We Offer:

  • A competitive rate of pay and a generous range of employee benefits.
  • Opportunities for career development and advancement within the company.
  • A fun and dynamic work environment with a team of like-minded individuals.
  • Access to training and development programs to enhance your skills and knowledge.

Why Choose Apex Hotels?

We are a family-owned business that values our employees and strives to create a positive and supportive work environment. We offer a range of benefits and opportunities for career development, and we are committed to providing exceptional customer service to our guests.


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