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Customer Service Representative
2 months ago
Jobwise Ltd is seeking a highly skilled and customer-focused individual to join their team as a Customer Service Advisor/Customer Account Handler in Manchester.
The ideal candidate will possess excellent communication skills, be proactive, and enjoy interacting with people on a daily basis. As a Customer Service Advisor/Customer Account Handler, you will be responsible for providing a professional, customer-focused service, ensuring customer needs are satisfied, and delivering a world-class service across the company.
Key Responsibilities:- Provide and promote a professional, customer-focused service
- Ensure customer needs are satisfied and a world-class service is delivered and promoted across the company
- Utilize the CRM system to collate records of discussions or correspondence and track customer complaint resolution
- Adhere to agreed customer service standards, service level agreements, policies, and procedures across all customer service functions
- Deal with queries promptly and appropriately by verifying understanding, answering questions, and offering assistance to increase efficiency and service levels
- Establish, develop, and maintain effective working relationships with internal colleagues
- Oversee booking in of delivery times and follow up on timed deliveries, taking action where necessary to ensure customers are notified of any potential service failures
- Provide quotes to customers in line with agreed schedules and input this data into the system
- Previous experience within customer service
- Experience within logistics, transport, or freight
- Excellent customer service skills
- Good general IT knowledge
- Product and pricing schedules
- Dealing effectively with customer queries
- Building and maintaining effective working relationships both internally and externally
- Customer Account management
- Using software management systems
- Salary of up to GBP30000
- Monday-Friday
- Life assurance
- Pension
- Exceptional fleet
- Opportunity for training and development (CPC training)
- Full Uniform and PPE
- Onsite Parking
- Cycle to work scheme
- Loyalty Awards (recognises employees with 5, 10, 20, 30, and 40 years service)
- Employee benefits and discounts across a range of top brands (including shopping, travel, motoring, and days out)
Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days, your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest.
