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IT Asset Management Coordinator
2 months ago
Sanctuary Group stands as a prominent provider of housing, care, and community services in the UK. With a workforce of approximately 13,000, we foster an environment where diversity is celebrated, and talent is recognized and rewarded.
Position: IT Asset Management Coordinator
Location: Worcester with a blend of remote and office work
Salary: £26,982 - £28,402 annually
Hours: 35 hours per week
Contract Type: Temporary for 12 months
We are pleased to announce openings for IT Asset Management Coordinators to join our dedicated Technology Asset Team, responsible for overseeing the lifecycle of over 40,000 IT assets within the organization. The successful candidates will be integral members of a compact team of four. The role involves supporting the Technical Support department with various administrative tasks, including but not limited to, ordering, tracking, processing deliveries, and SAP confirmations, as well as maintaining the Technology Stores through regular inventory checks and ensuring a clean, organized workspace.
Key Responsibilities:
- Manage the daily inflow and outflow of IT assets, ensuring accurate recording of all asset information.
- Provide technical guidance and effectively resolve escalated customer inquiries to uphold service standards and customer satisfaction.
- Analyze and respond to customer demands to enhance Technology services, collaborating with colleagues and suppliers to drive improvements in systems and applications.
- Coordinate with all Technology departments to align customer expectations.
- Work with Finance to address issues and inquiries related to departmental invoices.
- Assist various Technology departments in developing and maintaining effective asset management processes and systems in compliance with audit requirements.
- Ensure the accuracy and accessibility of Technology database records, making them user-friendly in accordance with established processes.
- Conduct thorough audits of all Group sites to comply with audit standards.
- Respond promptly and efficiently to all service delivery issues and breakdowns to meet customer expectations.
- Contribute to special programs and projects that support the Group's values and objectives.
- Engage with third-party partners, such as recycling vendors, hardware suppliers, and printer maintenance services.
Required Skills and Experience:
- Strong communication, interpersonal, and customer service skills.
- Proficiency in Microsoft Word and intermediate skills in Excel.
- Experience in providing Technology customer support services.
- Demonstrated ability to meet deadlines and prioritize tasks effectively.
- Experience troubleshooting complex technical issues.
- Proven track record of liaising with external suppliers to resolve challenges.
- Experience in creating and maintaining documented processes and procedures.
Why Join Us?
As one of the UK's leading providers of housing, care, and community services, Sanctuary employs over 14,000 individuals and manages more than 100,000 accommodation units across England and Scotland. Our services encompass general rented housing, retirement living, supported housing, student accommodations, and care homes. We also offer a variety of other services, including maintenance and telecare, all delivered by our dedicated staff committed to exceptional customer service.
Our Benefits:
We are dedicated to making Sanctuary a great workplace, where your well-being is genuinely valued. Our comprehensive employment package recognizes your contributions and supports your physical, mental, and financial health, allowing you to customize your employee benefits. The package includes:
- 25 days of annual leave (increasing to a maximum of 30 days) plus public holidays (pro rata).
- A pension scheme with matching employer contributions up to specified limits.
- Life Assurance coverage.
- Employee Volunteering initiatives.
- Access to an Employee Advice Service, including counseling.
- Cycle to Work program.
- Optional health plans.
- Employee discounts.
- Well-being support and resources.
- Employee recognition programs.
- Annual salary of £26,982 (increasing to £28,402 after 12 months, subject to satisfactory performance).
Building Equality and Diversity:
Sanctuary Group encourages applications from individuals of diverse backgrounds to support our commitment to fostering an inclusive environment for all employees and customers. We collaborate closely with the Home Office to prevent unlawful working practices.
