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Account Management Lead
2 months ago
We are seeking a highly skilled Customer Service Manager to join our team at Office Angels. As a key member of our organization, you will be responsible for managing the customer account management team to ensure customer satisfaction through effective communication and maintaining customer accounts throughout the customer life cycle.
Key Responsibilities- Manage the Customer Account team to ensure seamless customer service and support.
- Develop and implement strategies to drive growth within designated accounts.
- Ensure customer expectations are met and aligned with business objectives.
- Monitor and maintain forecasts of designated accounts, identifying and mitigating risks to output.
- Collaborate with external sales teams to set sales forecasts and strive to meet financial targets.
- Identify and implement business improvement opportunities to enhance operational efficiency.
- Support quoting, aged debt, and inventory management processes.
- Conduct presentations and manage meetings to communicate key account information to senior management.
- Provide regular reports and present key account information to senior management.
- Extensive experience in a customer service environment.
- Knowledge of electronics is desirable.
- Excellent communication and interpersonal skills.
- Excellent presentation skills.
- Project management skills.
- Excellent time management skills.
- Flexible and proactive approach.
- Able to respond to changes in demand and meet tight deadlines.
- Ability to convey a professional image of the company.
