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Commercial Insurance Account Executive
2 months ago
Position Overview:
We are pleased to present an opportunity for a Breakdown Customer Care/Sales and Renewals Handler who will deliver a high standard of service to our clientele. This role emphasizes exceptional customer service while managing daily administrative tasks with precision and efficiency, adhering to established timelines.
This is a part-time position, requiring availability on Monday, Tuesday, and Wednesday from 9 am to 5:30 pm, with the possibility of hybrid work arrangements following the training period.
At PIB Group, we prioritize a collaborative, vibrant, and enjoyable workplace culture, fostering an environment conducive to creativity and satisfaction. We are committed to the growth and well-being of our employees, supporting their professional aspirations.
Key Responsibilities:
- Provide knowledgeable advice to clients, ensuring clear communication and guidance.
- Deliver a friendly and supportive service, showcasing a genuine passion for customer satisfaction.
- Maintain composure and effectiveness under pressure.
- Adapt to new business processes and procedures, recommending necessary actions as needed.
- Handle mid-term adjustments and cancellations for existing policies.
- Collect payments for policy amendments or missed direct debit transactions.
- Address customer inquiries throughout the duration of their policy.
- Exhibit strong communication, organizational skills, thoroughness, and time management to efficiently manage daily workloads.
- Assist Breakdown Claims Advisors during peak times by responding to calls and coordinating appropriate service levels.
- Provide training and mentorship as required.
- Quote and finalize new business inquiries.
- Cultivate and sustain long-term client relationships.
- Retain existing clients during renewal periods.
- Identify opportunities to promote additional products that may meet customer needs.
- Work towards achieving individual performance targets.
Required Qualifications:
- Strong written and verbal communication skills.
- Excellent customer service abilities, including empathy and conflict resolution.
- Capability to perform under pressure.
- Outstanding organizational skills.
- Proficient in PC usage, with a working knowledge of Microsoft Word and Excel.
Additional Information:
In addition to a competitive salary, we offer a comprehensive benefits package, including:
- Generous holiday allowance with the option to purchase additional days.
- Death in Service benefit equivalent to four times the salary.
- Company pension scheme.
- Enhanced maternity and paternity leave options.
- Flexible benefits package allowing customization of overall benefits.
- Access to discounts on technology, entertainment, dining, travel, and more.
- Referral programs.
- Discounted rates on PIB products.
- Extensive employee benefits and wellness programs, including financial management support, cycle-to-work scheme, counseling services, health screenings, and more.
- Opportunities for community engagement through volunteering days.
- A variety of discounts on attractions, activities, and wellness initiatives.
- Comprehensive learning and development framework, including professional study options and apprenticeships.
- Support for fundraising initiatives through PIB Community Trust.
- Commitment to reducing environmental impact through sustainable practices.
