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Service Desk Operations Manager
2 months ago
We are seeking a highly skilled Service Desk Lead to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk team and ensuring the delivery of exceptional customer service.
Key Responsibilities- Service Desk Management: Oversee the day-to-day operations of the service desk, ensuring that all incidents and requests are resolved in a timely and efficient manner.
- Team Leadership: Provide guidance and direction to your team of service desk analysts, ensuring that they have the necessary skills and knowledge to perform their roles effectively.
- Process Improvement: Identify areas for process improvement and implement changes to enhance the efficiency and effectiveness of the service desk.
- Customer Service: Ensure that all customers receive a high level of service, responding to their queries and resolving their issues in a professional and courteous manner.
- Technical Skills: Proven experience with ticket management systems and Microsoft tools (Excel, Word, Outlook).
- Service Desk Experience: Familiarity with service desk operations, including task triage and prioritization.
- Leadership Skills: Ability to provide direction and guidance to a team of service desk analysts.
- Competitive Salary: A competitive salary and benefits package.
- Opportunities for Growth: Opportunities for career advancement and professional development.
- Collaborative Environment: A collaborative and supportive work environment.
