Field Service Engineer

7 days ago

Bournemouth, Bournemouth, United Kingdom CDW UK Full time
About the Role

We are seeking a highly skilled and experienced Onsite Technical Specialist to join our Field Service Engineering team at CDW UK. As an Onsite Technical Specialist, you will be responsible for providing technical support and services to our customers on-site, ensuring that their IT infrastructure is running smoothly and efficiently.

Key Responsibilities
  • Manage personal call queue, ensuring calls are closed in a timely fashion.
  • Provide updates and ensure ongoing customer communication is maintained.
  • Escalate calls to 3rd Line Team as necessary.
  • Work as part of a close-knit team of engineers.
  • Provide excellent customer service.
  • Work with other internal teams (Applications, Infrastructure).
  • Perform software builds/re-builds on PCs and laptops as required.
  • Fix hardware faults and install upgrades to client hardware.
  • Attend various sites from time to time to perform on-site work.
  • Be part of the on-call rota for out of hours support.
Requirements
  • Demonstrable skills and knowledge in relevant technology area.
  • College, University or Professional certifications.
  • Likely already holds one or more of:
  • CompTIA A+/N+
  • May have, or be studying towards, one or more of:
  • MCDST
  • ITIL Foundation v4
Essential Attributes
  • Previous experience in an on-site engineer role for professional blue-chip organisation.
  • Able to work on own initiative and carry out multiple assignments across departments.
  • Using ServiceNow for service management and escalations.
  • Able to quickly understand CDW UK's policies, processes, procedures, and compliance.
  • The ability to communicate effectively both verbally and written.
  • Experience of working in a Windows 10 and 11 environments.
  • Experience in Active Directory and Group Policy Management.
  • Experience in Microsoft 365 suite.
  • Experience in Microsoft Exchange On-Prem and Online.
  • Experience in PowerShell scripting
  • Experience in supporting Microsoft Teams including SharePoint Teams and Channels
  • Experience in supporting Microsoft Teams Meeting Rooms (Application and Hardware)
  • Experience using SolarWinds and networking monitoring tools
  • Advanced networking including branch office VPN's, circuits, LAN, WAN.
  • Experience in Cisco Meraki.
  • Experience in Microsoft Intune including policy management, groups, test environments
  • Experience supporting business applications.
  • Strong prioritisation and practical problem-solving skills.
  • Approachable and able to successfully deliver an often-demanding personal workload under pressure whilst also supporting your team members.
  • Experience with mobile devices and device management tools such as Microsoft Intune. across a range of supported hardware.
  • Good understanding of networks and network fundamentals.
  • Good all-round understanding of hardware maintenance / break-fix.
About CDW UK

At CDW UK, we pride ourselves on being a leading provider of IT solutions to businesses across the UK. We are committed to delivering exceptional customer service and supporting our customers in achieving their business goals. We believe in fostering a culture of diversity, inclusion, and belonging, and we are committed to creating a workplace where everyone feels valued and empowered to contribute their best.

We offer a range of benefits to our employees, including life assurance, competitive contributory pension, private medical insurance, enhanced maternity pay, 25 days holiday + bank holidays, option to buy additional holiday, dental insurance, season ticket loan, and additional perks.

  • Field Service Engineer

    1 week ago

    Bournemouth, Bournemouth, United Kingdom CDW UK Full time

    About the RoleWe are seeking a highly skilled and experienced Onsite Engineer to join our Field Service Engineering team at CDW UK. As an Onsite Engineer, you will be responsible for providing technical support and services to our customers on-site, ensuring that their IT infrastructure is running smoothly and efficiently.Key ResponsibilitiesTechnical...

  • Field Service Technician

    4 days ago

    Bournemouth, Bournemouth, United Kingdom Finning International Full time

    Job Summary:Finning International is seeking a skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for providing on-site diagnostic and repair services for Caterpillar products.Key Responsibilities:Respond to customer service requests and provide estimates of arrival time at customer locations.Identify...

  • Field Service Technician

    4 days ago

    Bournemouth, Bournemouth, United Kingdom Finning International Full time

    Job Summary:Finning International is seeking a skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for providing on-site diagnostic and repair services for Caterpillar products.Key Responsibilities:Respond to customer service requests and provide estimates of arrival time at customer locations.Identify...

  • Field Service Engineer

    1 week ago

    Bournemouth, Bournemouth, United Kingdom Shaw Daniels Solutions Full time

    Job DescriptionJob Summary:We are seeking a highly skilled and experienced Technical Support Specialist to join our team at Shaw Daniels Solutions. As a Field Service Engineer, you will be responsible for providing on-site technical support to our clients, including hardware and software troubleshooting, desktop and printer support, and basic...

  • Field Operations Engineer

    4 weeks ago

    Bournemouth, Bournemouth, United Kingdom M Group Services Limited TA Magdalene Limited Full time

    M Group Services Limited T/A Magdalene Limited is on the lookout for a skilled Field Engineer to deliver expert services for the SSEN strategic network and facilitate enhancements in customer telecom capabilities. This pivotal position requires collaboration with the Project Engineer, the account team, and the client.Key Responsibilities:Field Engineer role...

  • Apprentice Field Service Technician

    4 days ago

    Bournemouth, Bournemouth, United Kingdom Company: Full time

    Job Description:Company: A leading international manufacturer of forklift trucksJob Title: Apprentice Field Service TechnicianJob Summary:We are seeking a skilled and motivated Apprentice Field Service Technician to join our team. As a Field Service Technician, you will be responsible for carrying out planned maintenance and breakdown coverage on a range of...

  • Apprentice Field Service Technician

    4 days ago

    Bournemouth, Bournemouth, United Kingdom Company: Full time

    Job Description:Company: A leading international manufacturer of forklift trucksJob Title: Apprentice Field Service TechnicianJob Summary:We are seeking a skilled and motivated Apprentice Field Service Technician to join our team. As a Field Service Technician, you will be responsible for carrying out planned maintenance and breakdown coverage on a range of...

  • Trainee Field Service Engineer

    7 days ago

    Bournemouth, Bournemouth, United Kingdom Concept Resourcing Full time

    About the RoleWe are seeking a highly skilled and motivated Trainee Field Service Engineer to join our team at Concept Resourcing. As a Trainee Field Service Engineer, you will be responsible for diagnosing and repairing domestic appliances in customers' homes, aiming for a first-time fix every time.Key ResponsibilitiesDiagnose and repair domestic...

  • Trainee Field Service Engineer

    6 days ago

    Bournemouth, Bournemouth, United Kingdom Concept Resourcing Full time

    About the RoleWe are seeking a highly skilled and motivated Trainee Field Service Engineer to join our team at Concept Resourcing. As a Trainee Field Service Engineer, you will be responsible for diagnosing and repairing domestic appliances in customers' homes, aiming for a first-time fix every time.Key ResponsibilitiesDiagnose and repair domestic...

  • Field Engineer

    4 days ago

    Bournemouth, Bournemouth, United Kingdom Shaw Daniels Solutions Full time

    Job Summary:Shaw Daniels Solutions is seeking a skilled Field Engineer to provide on-site technical support and services to our clients. As a key member of our team, you will be responsible for delivering high-quality technical support and services, including hardware and software troubleshooting, desktop and printer support, and basic installations.Key...

  • Field Engineer

    4 days ago

    Bournemouth, Bournemouth, United Kingdom Shaw Daniels Solutions Full time

    Job Summary:Shaw Daniels Solutions is seeking a skilled Field Engineer to provide on-site technical support and services to our clients. As a key member of our team, you will be responsible for delivering high-quality technical support and services, including hardware and software troubleshooting, desktop and printer support, and basic installations.Key...

  • Apprentice Field Service Technician

    7 days ago

    Bournemouth, Bournemouth, United Kingdom Welfare Hire Ltd Full time

    Job Function: To provide on-site technical support and maintenance services to customers.Reporting to: Field Service Engineering ManagerLiaising with: Customers, Depot Managers, Field Service Engineers, Service Controllers.The ideal candidate will have a strong work ethic, have a flexible and 'can do' approach, attention to detail and the ability to work...

  • Electrical and Mechanical Engineer

    7 days ago

    Bournemouth, Bournemouth, United Kingdom Arcus FM Full time

    **Job Summary**We are seeking an experienced Electrical and Mechanical Engineer to join our team at Arcus FM. As a Field Service Specialist, you will be responsible for providing expert maintenance and repair services to our clients across various sites in the UK.**Key Responsibilities**Perform routine maintenance and repairs on electrical and mechanical...

  • Apprentice Field Service Technician

    7 days ago

    Bournemouth, Bournemouth, United Kingdom CV Library Full time

    Job Summary:We are seeking a highly motivated and skilled Apprentice Field Service Technician to join our team at CV Library. As a key member of our team, you will be responsible for providing exceptional service to our clients and ensuring the highest level of customer satisfaction.Key Responsibilities:Complete comprehensive training to become fully...

  • Apprentice Field Service Technician

    7 days ago

    Bournemouth, Bournemouth, United Kingdom CV Library Full time

    Job Summary:We are seeking a highly motivated and skilled Apprentice Field Service Technician to join our team at CV Library. As a key member of our team, you will be responsible for providing exceptional service to our clients by completing comprehensive training to become fully competent on all machinery and equipment.Key Responsibilities:Complete...

  • Telecommunications Field Specialist

    4 weeks ago

    Bournemouth, Bournemouth, United Kingdom M Group Services Limited TA Magdalene Limited Full time

    M Group Services Limited T/A Magdalene Limited is in search of a skilled Field Engineer to deliver expert services for the SSEN strategic network and facilitate enhancements in customer telecom capabilities. This pivotal position requires collaboration with the Project Engineer, the account team, and the client.Key Responsibilities:Engage in the Field...

  • Field Service Technician

    7 days ago

    Bournemouth, Bournemouth, United Kingdom Safetykleen Full time

    Unlock a Rewarding Career with SafetykleenAs a Service Technician at Safetykleen, you will play a vital role in ensuring the satisfaction and success of our customers. You'll be in the field on our customers' sites installing and servicing our equipment. Working closely from the point of installation to providing comprehensive training to customer staff, and...

  • Agricultural Field Technician

    4 weeks ago

    Bournemouth, Bournemouth, United Kingdom Interaction - Northampton Full time

    Job OverviewPosition: Field Service Engineer (Agricultural/Horticultural Machinery)Location: Bournemouth, Dorset (applications welcomed from nearby areas)Compensation: £30,000-£40,000 (On Target Earnings of £45,000-£50,000, compensated door to door)Working Hours: Monday to Friday: 00 + Paid Travel Time + Overtime at 1.5xEmployment Type: Full-time,...

  • Manager of Engineering Services

    4 weeks ago

    Bournemouth, Bournemouth, United Kingdom OAKLANDS GLOBAL Full time

    Engineering Operations Manager - Airport ServicesOAKLANDS GLOBAL is in search of a skilled Engineering Operations Manager to guide a proficient team in overseeing engineering functions at a leading airport.Key ResponsibilitiesTeam Development: Inspire and support engineers and technicians to cultivate a cooperative work atmosphere that emphasizes...

  • Agricultural Machinery Service Engineer

    4 weeks ago

    Bournemouth, Bournemouth, United Kingdom Interaction - Northampton Full time

    Job OverviewPosition: Field Service Engineer (Agricultural/Horticultural Machinery)Location: Bournemouth, Dorset (applications from nearby areas accepted)Compensation: £30,000-£40,000 (OTE £45,000-£50,000, paid door to door)Working Hours: Monday to Friday: 00 + Door to Door Paid + Overtime at 1.5xEmployment Type: Full-time, PermanentAbout the...