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Customer Service Representative

2 months ago

Guildford, Surrey, United Kingdom Huntress Full time

Job Summary:

We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our customer service team, you will be responsible for providing exceptional customer service and ensuring that our customers receive the best possible experience.

Main Responsibilities:

  • Customer Service: Handle customer inquiries and resolve issues in a timely and professional manner.
  • Call Handling: Direct calls to the relevant departments and ensure that customers receive the support they need.
  • Service Sales: Maximise service sales and profitability by selling core products and services.
  • Record Keeping: Accurately record information and maintain accurate records.
  • Upselling: Upsell products or promotions to increase and improve customer retention.

Requirements:

  • Customer Focus: A customer-focused approach to work and a passion for delivering exceptional customer service.
  • Communication Skills: Excellent communication skills and the ability to work with customers and colleagues in a fast-paced environment.
  • Organisation: The ability to work to deadlines and manage changing priorities.
  • Attention to Detail: High attention to detail and the ability to maintain accurate records.

Benefits:

  • Holiday Entitlement: 24 days holiday (plus Bank Holidays) which rises with service.
  • Career Progression: Opportunities for career progression and salary increases.
  • Employee Benefits: A range of employee benefits including a pension scheme, life assurance, and medicash health.