Administrative Support Specialist

1 week ago

Dagenham, Greater London, United Kingdom NELFT North East London Foundation Trust Full time
About the Role

NELFT North East London Foundation Trust is seeking a highly organized and detail-oriented individual to join our team as an Administrative Support Specialist. This role will provide administrative support to the team, ensuring the smooth running of the service.

Key Responsibilities
  • Manage team inbox and direct emails to the correct colleague.
  • Perform various administrative tasks and projects as designated by the manager.
  • Liaise with the IT Department concerning problems with software and hardware.
  • Understand various services under the Service Provider System (SPS) and work collaboratively with various teams.
  • Manage and maintain an efficient administrative system on behalf of others.
Main Duties
  • Open and sort incoming emails and other post in a timely manner, and where appropriate, personally prepare and send responses to correspondence.
  • Pulling and filing notes for clinics and updating as necessary, opening and sorting post, faxing and photocopying as required.
  • Responsible for compiling and producing computer-generated letters with minor amendments.
  • Production of letters, agendas, minutes, papers, and reports as required by your manager.
  • To encourage and develop teamwork within the team.
  • Undertake word processing of all documents to a high standard, in an agreed Trust style and using an appropriate referencing system.
  • Prioritize own workload on a day-to-day basis to ensure that deadlines are met.
  • Distribute patient satisfaction questionnaires and audits as instructed by your manager.
  • Input patient data onto relevant systems. Being able to retrieve reports or equivalent, as requested by the multi-disciplinary team.
  • Respond to ad-hoc requests for information from other Trust sources as agreed by the Manager.
  • Reception cover on site.
  • Participate in project work as required.
Requirements
  • NVQ level 2 or equivalent standard of literacy and numeracy.
  • RSA Text and Word Processing Level 2 or equivalent.
  • Handling sensitive and confidential information and difficult calls from clients/carers.
  • Working in a busy office environment.
  • Creating and maintaining office systems.
  • Good working knowledge of Outlook, Word, Excel, PowerPoint, and Access.
  • Able to use own initiative and make decisions within the remit of your role.
  • Maintain confidentiality/data protection.

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