Patient Administration Officer/Medical Secretary

1 week ago


Newark on Trent, Nottinghamshire, United Kingdom GenesisCare Full time
About the Role

We are seeking a highly skilled and experienced Patient Administration Officer/Medical Secretary to join our team at GenesisCare UK. As a key member of our administrative team, you will play a vital role in ensuring the smooth operation of our cancer care centre.

Key Responsibilities
  • Manage all necessary administrative tasks, including scheduling appointments, handling correspondence, and maintaining accurate records.
  • Provide comprehensive secretarial assistance to consultants, including typing clinic letters, preparing reports, and coordinating with patients and carers.
  • Liaise with patients, customers, referring physicians, and other healthcare professionals to ensure seamless communication and coordination.
  • Process radiotherapy referrals, manage diaries and schedules, and coordinate outside medical records and imaging.
  • Act as a central point of contact for all new referrals, clinic appointments, and international patients.
  • Liaise with insurance companies to verify coverage and coordinate with consultants, secretaries, and other healthcare professionals.
  • Ensure all necessary paperwork and clinical information is available, and update records as required.
  • Plan and organise centre multi-disciplinary team meetings and huddles.
  • Action day-to-day issues, escalating serious issues to management as appropriate.
Requirements
  • Excellent verbal and written communication skills.
  • Previous experience managing a busy reception area and working in a customer-focused environment.
  • Strong relationship building skills and ability to work with diverse individuals.
  • Experience with referral triaging, booking processes, and managing diaries and schedules.
  • Excellent communication and organisational skills, with the ability to work to tight deadlines.
  • Proficiency in MS Office packages, including Word, Excel, and Outlook.
  • Previous experience working in the healthcare sector, preferably in a secretarial or administrative role.
About GenesisCare

GenesisCare UK is the leading provider of private oncology services in the UK, pioneering a transformation in cancer care. We are a team of over 600 highly trained physicians, healthcare professionals, and support staff operating 14 specialist outpatient cancer centres across the UK.

We take an integrated approach to cancer care, focusing on treating the whole patient, not just the cancer. Our personalised treatment programmes include wellbeing services in partnership with Penny Brohn UK and exercise medicine, proven to enhance patient outcomes.

We're passionate about innovation and working together to make great things happen. We make significant investments in our employees to provide opportunities for growth, learning, and development within their roles.

Join GenesisCare UK and shape your future, while shaping the future of cancer care.



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