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Front Office Ambassador

2 months ago

York, York City, United Kingdom Radisson York Full time

We are seeking a skilled and enthusiastic Front Office Ambassador to join our dynamic team at Radisson York. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring the smooth operation of our hotel.

Key Responsibilities:

  • Provide warm and welcoming service to guests, ensuring their stay with us is memorable and enjoyable.
  • Manage guest check-in and check-out processes, ensuring accuracy and efficiency.
  • Respond to guest inquiries and resolve any issues promptly and professionally.
  • Work collaboratively with the front office team to maintain a high level of service and quality standards.
  • Participate in ongoing training and development to enhance your skills and knowledge.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • Access to our Employee Assistance Programme.
  • Free use of our leisure facilities at off-peak times.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Previous experience in a similar role is beneficial but not essential.
  • Flexibility to work a variety of shifts, including weekends and bank holidays.

About Us:

Radisson York is a vibrant and welcoming hotel located in the heart of the city. We offer a range of amenities and services to make your stay with us enjoyable and memorable. Our team is passionate about delivering exceptional service and creating memorable moments for our guests.