IT Support Specialist

1 week ago


Stalybridge, United Kingdom 1 Tech Staffing Ltd Full time
2nd Line Engineer Opportunity

We are seeking a skilled and motivated 2nd Line Engineer to join our client's IT support team in a hybrid role. The ideal candidate will have extensive experience working on an IT Helpdesk, providing advanced technical support across a wide range of hardware, software, and networking issues.

Key Responsibilities:
  • Provide remote technical support and, when necessary, travel to client sites to resolve complex IT issues.
  • Troubleshoot and resolve technical problems related to hardware, software, systems, networks, printers, firewalls, security, and proxies.
  • Offer expertise in core Microsoft Windows Server and desktop operating systems, Microsoft 365, Teams, and SharePoint.
  • Communicate complex technical information clearly and effectively to non-technical users.
  • Collaborate with the IT support team to ensure seamless service delivery and issue resolution.
  • Maintain detailed and accurate documentation of all support requests, troubleshooting steps, and resolutions.
  • Continuously update and enhance technical knowledge to stay current with industry developments.
Requirements:
  • Good working knowledge of hardware, software, systems, networks, printers, firewalls, security, and proxies.
  • Proficiency in Microsoft Windows Server and desktop operating systems, as well as Microsoft 365, Teams, and SharePoint.
  • Excellent communication skills with the ability to translate technical jargon into user-friendly language.
  • Ability to work independently with a strong sense of initiative and also collaborate effectively as part of a team.
  • Exceptional attention to detail and strong problem-solving skills.
  • Flexibility to travel to different site offices if needed.


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