Senior IT Support Specialist

4 weeks ago

Sheffield, Sheffield, United Kingdom Gleeson Development Ltd Full time
About the Role

Gleeson Development Ltd is seeking a highly skilled and experienced IT professional to join our team as a Senior Helpdesk Analyst. As a key member of our IT department, you will play a critical role in providing exceptional support to our users, ensuring the smooth operation of our IT systems, and contributing to the growth and success of our organization.

This is an exciting opportunity for a motivated and customer-focused individual to join our dynamic team and take on new challenges. If you have a passion for IT, excellent communication skills, and a proven track record of delivering high-quality support, we want to hear from you.

Key Responsibilities
  • Provide first-line support to our users, resolving technical issues and escalating complex problems to senior engineers as needed.
  • Work closely with our IT Manager to develop and implement effective support strategies, ensuring seamless service delivery and continuous improvement.
  • Collaborate with our Business Analyst Team to identify and resolve technical issues, and contribute to the development of new IT projects.
  • Develop and maintain strong relationships with our users, providing exceptional customer service and ensuring their needs are met.
  • Stay up-to-date with the latest IT trends, technologies, and best practices, applying this knowledge to improve our support services and processes.
Requirements
  • Proven experience in a helpdesk or technical support role, with a strong understanding of IT systems and technologies.
  • Excellent communication and interpersonal skills, with the ability to work effectively with users at all levels.
  • Strong problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Knowledge of Microsoft technologies, including Windows 10, Office 365, and SharePoint.
  • Experience with IT service management tools and processes, such as JIRA and COINS.
What We Offer
  • A competitive salary and benefits package, including a generous holiday entitlement and pension scheme.
  • Opportunities for professional development and career growth, with a focus on continuous learning and improvement.
  • A dynamic and supportive work environment, with a strong emphasis on teamwork and collaboration.
  • The chance to work with a leading construction company, contributing to the delivery of high-quality projects and services.

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