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Customer Service Representative

2 months ago


East Dean, West Sussex, United Kingdom National Trust Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our Welcome Team as a Service Assistant. As a key member of our team, you will play a vital role in ensuring that our visitors receive a warm and welcoming experience at Birling Gap and the Seven Sisters.

Key Responsibilities

  • Provide exceptional customer service to visitors, responding to their queries and concerns in a professional and friendly manner.
  • Work collaboratively with the Welcome Manager and other team members to maintain high standards of customer service and site maintenance.
  • Operate outdoors, supporting the maintenance of the site and its facilities, including the provision of information and orientation to visitors.
  • Promote events, offers, and products, as well as the benefits of supporting the National Trust.
  • Support the delivery of events throughout the year, working closely with the events team to ensure a seamless experience for visitors.

What We're Looking For

We're looking for someone who is:

  • Customer-focused with a positive attitude.
  • A team player, able to work collaboratively with others.
  • Well-organized and adaptable, with a willingness to learn new skills.
  • Happy to support facilities and overall maintenance of the site.

The Benefits

The National Trust offers a range of benefits, including:

  • A substantial pension scheme.
  • Free entry to National Trust places for you, a guest, and your children (under 18).
  • Rental deposit loan scheme.
  • Season ticket loan.
  • EV car lease scheme.
  • Perks at work discounts, including gym memberships, shopping discount codes, and cinema discounts.
  • Holiday allowance up to 32 days, relating to length of service, plus holiday purchase scheme.
  • Flexible working whenever possible.
  • Employee assistance programme.
  • Free parking at most Trust places.