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Customer Service Representative
2 months ago
About the Role
We are seeking a highly motivated and customer-focused individual to join our Welcome Team as a Service Assistant. As a key member of our team, you will play a vital role in ensuring that our visitors receive a warm and welcoming experience at Birling Gap and the Seven Sisters.
Key Responsibilities
- Provide exceptional customer service to visitors, responding to their queries and concerns in a professional and friendly manner.
- Work collaboratively with the Welcome Manager and other team members to maintain high standards of customer service and site maintenance.
- Operate outdoors, supporting the maintenance of the site and its facilities, including the provision of information and orientation to visitors.
- Promote events, offers, and products, as well as the benefits of supporting the National Trust.
- Support the delivery of events throughout the year, working closely with the events team to ensure a seamless experience for visitors.
What We're Looking For
We're looking for someone who is:
- Customer-focused with a positive attitude.
- A team player, able to work collaboratively with others.
- Well-organized and adaptable, with a willingness to learn new skills.
- Happy to support facilities and overall maintenance of the site.
The Benefits
The National Trust offers a range of benefits, including:
- A substantial pension scheme.
- Free entry to National Trust places for you, a guest, and your children (under 18).
- Rental deposit loan scheme.
- Season ticket loan.
- EV car lease scheme.
- Perks at work discounts, including gym memberships, shopping discount codes, and cinema discounts.
- Holiday allowance up to 32 days, relating to length of service, plus holiday purchase scheme.
- Flexible working whenever possible.
- Employee assistance programme.
- Free parking at most Trust places.