Customer Service Representative

3 weeks ago


East Wittering, West Sussex, United Kingdom Tesco Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for delivering exceptional customer service, working collaboratively with colleagues to achieve sales and service targets, and contributing to a positive and inclusive store environment.

Key Responsibilities
  • Provide exceptional customer service, responding to customer queries and resolving issues in a professional and courteous manner.
  • Work collaboratively with colleagues to achieve sales and service targets, maintaining a high level of customer satisfaction and loyalty.
  • Contribute to a positive and inclusive store environment, promoting a culture of respect, empathy, and understanding.
  • Participate in seasonal, community, and charity events, creating a great inclusive atmosphere.
  • Be knowledgeable about store performance, understanding the part you play and what we need to do together to drive service and sales, reduce waste and shrink, and deliver profit.
  • Handle products with care to maintain quality and ensure they reach customers in the best condition.
  • Be yourself, living our values, making everyone feel welcome, and always following our policies.
What We Offer
  • Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
  • Request flexible working from day one
  • Get 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
  • Access to free wellbeing services with a range of resources to support your mind, body, and life
  • Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
  • Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes
  • Uniform provided and policies to support you for all of life's moments, big and small
  • Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.


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