Supervisor - Customer Experience

3 weeks ago


Southampton, Southampton, United Kingdom Lush Full time
Seasonal Supervisor Opportunity at Lush Southampton

We are seeking a highly motivated and customer-focused Seasonal Supervisor to join our team at Lush Southampton. As a Seasonal Supervisor, you will play a vital role in delivering exceptional customer service, leading the sales team, and maintaining a positive and productive work environment.

Key Responsibilities:
  • Lead and motivate the sales team to deliver outstanding customer service and achieve sales targets.
  • Provide coaching, feedback, and encouragement to team members to improve their product knowledge and sales skills.
  • Maintain a clean, visually appealing, and well-organized shop floor and back of house.
  • Support the Store Manager in achieving sales targets and driving business growth.
  • Organize and contribute to in-store events, customer celebrations, and external outreach to enhance the customer experience.
  • Provide training, feedback, and development for team members to improve their skills and foster a collaborative environment.
  • Lead the store effectively in the absence of the Store Manager and ensure smooth daily operations.
Requirements:
  • Excellent customer service skills and a genuine passion for delivering outstanding customer experiences.
  • Strong leadership and management skills, with the ability to motivate and inspire a team.
  • Effective communication and interpersonal skills, with the ability to work collaboratively with colleagues and stakeholders.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Flexibility to work a variety of shifts, including weekends and holidays.
What We Offer:
  • A competitive hourly rate and opportunities for overtime.
  • A fun and dynamic work environment with a passionate and dedicated team.
  • Opportunities for professional development and growth within the company.
  • A range of benefits, including holiday allowance, 50% discount on Lush products, and a profit-based bonus.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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