Shopify Agency Operations Manager

4 weeks ago

Leeds, Leeds, United Kingdom That Works Agency Full time
About That Works Agency

We're a dynamic team of 20 professionals dedicated to pushing the boundaries of e-commerce and Shopify. As an Experienced Agency Operations Manager, you'll play a pivotal role in handling operations as we scale to new heights as a business.

Key ResponsibilitiesOperational Efficiency & Process Optimization
  • Identify and eliminate bottlenecks across the agency's operational workflows, including project management, client onboarding, and delivery processes.
  • Develop and implement Standard Operating Procedures (SOPs) for critical tasks to ensure consistency and scalability.
  • Maintain and optimize operational dashboards for key metrics such as project utilization, delivery times, and profitability.
  • Regularly review and update processes for efficiency improvements, ensuring all teams adhere to best practices.
Responsibilities
  • Project Management: Oversee project delivery timelines, ensuring cross-departmental coordination and adherence to deadlines.
  • Team Coordination: Work closely with the leadership team and department heads to streamline communication, align objectives, and support cross-functional initiatives.
  • Process Development & Optimization: Create, refine, and enforce SOPs across various functions to improve productivity and operational consistency.
  • Client Success Support: Collaborate with the client services team to optimize the onboarding process and ensure client expectations are met throughout the project lifecycle.
  • Data & Metrics Analysis: Maintain real-time operational dashboards, tracking metrics such as project efficiency, team utilization, and profitability.
  • Strategic Growth Planning: Partner with the executive team to forecast operational needs and support scaling initiatives as the agency grows.
Requirements
  • Experience: 2+ years in an operations role within a digital agency or a similar fast-paced environment.
  • Industry Knowledge: Strong understanding of project delivery, client management, and team coordination. E-com & Shopify knowledge is a huge plus.
  • Project Management Proficiency: Comfortable using project management tools like ClickUp (our PM tool of choice).
  • Analytical Skills: Able to analyze complex data sets and turn insights into actionable strategies.
  • Leadership Qualities: Confident leading cross-functional teams and influencing stakeholders at all levels.
  • Excellent Communication: Strong written and verbal communication skills, with the ability to present ideas clearly and persuasively.
  • Go-Getter Attitude: We're growing and need the team to grow with us, if you're a go-getter and want to join a company where your input has huge leverage - this is the role for you.
Benefits
  • 28 days leave (including Bank Holidays).
  • Remote work.
  • Work alongside seriously talented people at That Works.
  • Collaborate with fast-growing entrepreneurs and leading brands.
  • Regular team meet-ups.
  • Flexible working hours to support a healthy work-life balance.
  • Rapid career progression opportunities based on merit and performance.

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