IT Support Specialist

4 weeks ago

Moreton in Marsh, Gloucestershire, United Kingdom Wanstor Full time

Wanstor is a multi-award winning IT service provider. We're seeking a skilled 2nd Line Support Technician to join our dynamic team. As a key member of our support team, you'll provide technical expertise to diagnose and resolve complex IT issues for our prestigious client, Daylesford Farm, part of the Bamford Collection Group.

**Key Responsibilities:**

* Hands-On and remote troubleshooting: Utilize technical expertise to diagnose and resolve complex IT issues escalated from Wanstor's London based service desk.
* Continuous Learning: Stay updated on the latest technologies and industry trends through training and self-study, continuously expanding technical knowledge and skills to enhance support capabilities and career growth.

**Requirements:**

* Experience of Microsoft server operating systems and technologies, user management through AD
* Knowledge of ITIL, incident, problem and change management
* A degree in an IT related field or comparable technical certifications are advantageous.

**Benefits:**

* Generous Time Off: Enjoy 24 days of annual leave, increasing by 1 day each year up to 28 days, plus Bank Holidays.
* Contribute to your community with 2 paid volunteer days each year.
* Team Spirit: Join a friendly team and engage in various social events organized throughout the year.
* Health and Wellbeing: Benefit from Vitality health programs to keep you at your best.

If you're passionate about IT and looking for a challenging role with opportunities for growth and development, we'd love to hear from you.

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