IT Support Specialist

4 weeks ago


Moreton in Marsh, Gloucestershire, United Kingdom Wanstor Full time

Wanstor is a multi-award winning IT service provider. We're seeking a skilled 2nd Line Support Technician to join our dynamic team. As a key member of our support team, you'll provide technical expertise to diagnose and resolve complex IT issues escalated from our London-based service desk.

Key Responsibilities:

  • Hands-on and remote troubleshooting of IT issues
  • Utilize technical expertise to diagnose and resolve complex IT issues
  • Stay updated on the latest technologies and industry trends through training and self-study

Requirements:

  • Experience of Microsoft server operating systems and technologies
  • Knowledge of ITIL, incident, problem and change management
  • A degree in an IT-related field or comparable technical certifications

What We Offer:

  • Generous time off: 24 days of annual leave, increasing by 1 day each year up to 28 days, plus Bank Holidays
  • Contribute to your community with 2 paid volunteer days each year
  • Team spirit: join a friendly team and engage in various social events throughout the year
  • Health and wellbeing: benefit from Vitality health programs to keep you at your best

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