Customer Service and Sales Director

4 days ago


Gloucester, Gloucestershire, United Kingdom IWG plc Full time
About the Role

We are seeking a highly motivated and experienced professional to lead our customer service and sales team as a Customer Service and Sales Manager.

Key Responsibilities
  • Manage the overall performance of the centre, ensuring high levels of customer satisfaction and sales growth.
  • Develop and implement strategies to drive sales and customer engagement.
  • Lead a team of customer service and sales professionals, providing guidance and support to ensure excellent customer experiences.
  • Collaborate with other departments to ensure seamless delivery of services and products.
  • Monitor and analyse sales and customer data to inform business decisions.
What We Offer
  • A fun and challenging work environment with opportunities for growth and development.
  • Excellent induction training and ongoing learning and development opportunities.
  • Competitive salary and bonus structure, with quarterly incentives and sociable hours.
  • Access to a comprehensive range of flexible, personalised workplace benefits that support mental, physical, and financial wellbeing.
About You

We are looking for a candidate with a proven track record of delivering against targets in a customer-facing role. You should have experience of leading a small team and be able to demonstrate strong sales and commercial skills. You will also need to possess the right mindset, with a passion for delivering excellent customer experiences, drive for success, resilience in the face of challenges, and a sense of ownership and accountability.

We are committed to providing our customers with a world-class service, and we are looking for someone who shares our vision and values.

About IWG

IWG plc is a leading provider of flexible workspace solutions, with over 3,400 centres across the world. We are proud of our commitment to sustainability and reducing carbon emissions, and we are committed to providing our customers with a high-quality service.

We are a dynamic and growing company, with exciting opportunities for career development and growth. If you are a motivated and experienced professional looking for a new challenge, we would love to hear from you.



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