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Customer Experience Manager

2 months ago

Birmingham, Birmingham, United Kingdom MICHELIN Connected Fleet Full time
{"title": "Customer Experience Manager", "content": "Join Our Team

We are seeking a highly skilled Customer Experience Manager to join our team at MICHELIN Connected Fleet. As a key member of our Customer Experience Management team, you will be responsible for delivering exceptional customer experiences and driving business growth.

About the Role

The Customer Experience Manager will be responsible for:

  • Coaching customers to get value from Masternaut products and services
  • Monitoring, reviewing, and implementing improvements to service performance
  • Performing root cause analysis of customer issues and implementing solutions to resolve these issues permanently
  • Obtaining, collating, and presenting customer feedback and insight on both service and product

We are looking for a highly motivated and experienced individual who is passionate about delivering exceptional customer experiences. If you have a track record of continuous professional growth and a strong commercial appreciation, we want to hear from you.

About Us

At MICHELIN Connected Fleet, we are committed to providing innovative solutions that help our customers achieve their goals. We believe in an inclusive working environment and are dedicated to building a diverse team of talented individuals who share our values.

We offer a range of benefits, including flexible working arrangements, professional development opportunities, and a competitive salary and benefits package.

If you are a customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity.

", "lang_code": "en"}