Aftersales Customer Services Representative

11 hours ago

London, Greater London, United Kingdom Gamma Full time
About the Role

We are seeking a highly motivated and experienced Aftersales Customer Services Executive to join our team at Gamma. As a key member of our customer-facing team, you will be responsible for managing a portfolio of accounts from both a sales and service perspective.

Key Responsibilities
  • Work closely with the Customer Advocacy team to identify, qualify, and create opportunities for sales engagement and maintain and grow our customer base.
  • Assist the Customer Advocates with the day-to-day running of the customer account, ensuring excellent relations with internal and external stakeholders.
  • Provide first-line support on billing and account queries, and be the primary point of contact for customers in day-to-day transactional requests.
  • Track all activity in GammaHub (Salesforce CRM) and look for opportunities to improve or enhance the information in the systems.
  • Manage sales opportunities on Salesforce using the company's preferred sales methodology.
Requirements
  • Awareness and working knowledge of business telecoms, including mobile, voice telephony systems, data, and unified communications solutions.
  • Proven track record of effective account management, business-to-business sales, and delivering against sales targets.
  • Intermediate-level PC skills, including MS Office, especially PowerPoint and Excel.
  • Desirable skills include Salesforce, Showpad, Lusha, and Salesforce Engage.
What We Offer
  • 25 days PTO + bank holidays
  • Your birthday off
  • Private Medical Insurance
  • Electric Vehicle (EV) scheme
  • Pension plan
  • Enhanced maternity and paternity leave
  • Share-save scheme
About Us

We are a family-friendly employer with a culture based on trust, autonomy, and flexibility. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves. We are a leading supplier of Unified Communications as a Service (UCaaS) and are expanding our presence in Europe.

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