Customer Service Representative

2 months ago

London, Greater London, United Kingdom Manpower Group (UK) Full time

About the Role

Berry Chiswick is seeking a full-time Customer Service Representative to support our Aftersales function.

Your Key Responsibilities

• Handle all inbound service calls for the retailer's service centre, dealing with service booking and other service-related items.

• Manage customer objections and advise on estimated costs of repairs and work to be undertaken.

• Make outbound calls about promotions, seasonal campaigns, service follow-up work, and other service-related items to maximise revenue.

Your Profile

As a customer contact executive, you will have:

• Proven experience in customer service with the ability to collate customer knowledge and anticipate their needs.

• Previous call centre experience.

• Excellent organisational and preparation skills.

• A genuine passion for detail.

What We Offer

As a valued member of our team, you will have the opportunity to work with our management and retailer teams, using your initiative to deliver outstanding service to customers.

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