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Aftersales Service Representative
2 months ago
We are seeking a highly skilled Aftersales Advisor to join our team at Berry Chiswick. As a key member of our Contact Centre, you will play a vital role in supporting our Aftersales function.
Key Responsibilities- Handle all inbound service calls for the retailer's service centre, dealing with service booking and other service-related items.
- Manage customer objections and provide advice on estimated costs of repairs and work to be undertaken.
- Make outbound calls about promotions, seasonal campaigns, service follow-up work, and other service-related items to maximise revenue for the BMW Group service departments.
We are looking for a proactive communicator with excellent organisational and preparation skills. As a customer contact executive, you will have proven experience in customer service, with the ability to collate customer knowledge and anticipate their needs.
You must have previous call centre experience and be innovative in your approach to creating optimal experiences. Your passion for detail and ability to use your initiative to deliver outstanding service to the customer will be essential in this role.
