Aftersales Consultant

4 weeks ago


London, Greater London, United Kingdom Service Care Solutions Ltd Full time
Aftersales Consultant Opportunity

We are seeking a skilled Aftersales Consultant to join our team at Service Care Solutions Ltd. As an Aftersales Consultant, you will provide expert advice to homeowners and key stakeholders, ensuring that staircasing and equity loans progress smoothly and within agreed timelines.

Key Responsibilities:
  • Manage customer enquiries via phone, email, or post professionally, offering expert advice.
  • Interpret leases and equity mortgages, providing accurate information to customers and stakeholders.
  • Ensure all procedures align with staircasing/equity loan policies and anti-money laundering regulations.
  • Stay updated on relevant legislation and technical knowledge to deliver top-tier service.
Requirements:
  • Prior experience in a similar Aftersales or Housing role, with a strong understanding of shared ownership and equity loans.
  • Proven ability to interpret shared ownership leases and equity mortgages.
  • Experience with IT systems and case management databases.
  • Knowledge of FCA and AML regulations with experience in handling financial assessments.
Contract Details:
  • 3 months, with potential to move to a permanent role.
  • LTD company rate: £20.17 per hour, inclusive of holiday.

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