Aftersales Service Representative

5 days ago


London, Greater London, United Kingdom Manpower Group (UK) Full time
About the Role

Berry Chiswick is seeking a full-time Contact Centre Advisor to support our Aftersales function.

Key Responsibilities
  • Handle inbound service calls for service booking and other service-related items.
  • Deal with customer objections and advise on estimated costs of repairs and work to be undertaken.
  • Make outbound calls about promotions, seasonal campaigns, and service follow-up work to upsell products and services.
Requirements
  • Proven experience in customer service with the ability to collate customer knowledge and anticipate their needs.
  • Previous call centre experience.
  • Proactive communication skills with management and retailer teams.
  • Excellent organisational and preparation skills.

We are looking for a proactive communicator who is innovative in their approach to creating optimal experiences and uses their initiative to deliver outstanding service to the customer.



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