Supervisor - Ralph Lauren

1 month ago

Manchester, United Kingdom Frasers Group Full time

About the Role

We are seeking a highly motivated and experienced Supervisor to join our Ralph Lauren team in our House of Fraser Store in Manchester. As a Supervisor, you will be responsible for leading a team of sales associates and driving sales and KPI performance in assigned departments.

Key Responsibilities

  • Directly responsible for the sales and KPI performance in assigned department/s
  • Partner with Brand Liaison Officer, Frasers buying, RL wholesale team to build on business opportunities and achieve business performance goals
  • Lead weekly host store management meetings and participate in and contribute to regional Ralph Lauren meetings
  • Communicate with host store staff daily on individual sales goals, and other key performance indicators, product sales and other information to help them provide unparalleled service and achieve goals
  • Deliver company customer service initiatives and continually searching for ways to improve service; managing the store in a way that always services the customer first and manages tasks second
  • Collaborate in the recruitment, selection, supervision, and development of the team
  • Collaborate with store management team on performance reviews and agreeing Personal Development Plans to support retention
  • Training and testing the team on product Knowledge
  • Communicating clear sales and service goals and expectations to sales team, providing coaching, training and constructive feedback on a regular basis
  • Using department business reports, profiling, and space analysis information effectively
  • Managing the department environment to ensure it represents the brand, complies with creative and product presentation
  • Establishing and maintaining an effective replenishment processes in line with store requirements
  • Oversee merchandise install directives and ensure standards are effectively maintained
  • Promoting and managing a high level of security discipline

Requirements

  • Minimum of years of progressive retail experience
  • Minimum 2 year's store/dept management experience in the service or fashion retail industry
  • In-depth knowledge of the retail market including competitor activity
  • Strong communication and interpersonal skills, energetic and authentic showing a clear presence on the shop floor
  • Desire to build relationships and promote teamwork and develop people
  • Confident in giving feedback that promotes positive behavioral change
  • High level of analytical and reporting skill
  • Action orientated and solution driven to achieve results
  • Competent in IT systems to include excel, Microsoft word
  • Team player who recognizes and celebrates the contributions and achievements of others

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