Retail Supervisor

4 weeks ago


Manchester, United Kingdom Frasers Group Full time
About Us

Ralph Lauren Corporation is a leading global premium lifestyle company, renowned for its iconic brands and commitment to excellence. With a rich history spanning over 50 years, we have established ourselves as a leader in the design, marketing, and distribution of premium lifestyle products across four categories: apparel, home, accessories, and fragrances.

Job Summary

We are seeking a highly motivated and experienced Retail Supervisor to join our team at the House of Fraser store in Manchester. As a key member of our store management team, you will be responsible for driving sales and KPI performance in assigned departments, partnering with cross-functional teams to achieve business objectives, and leading weekly host store management meetings.

Key Responsibilities
  • Directly responsible for sales and KPI performance in assigned departments
  • Partner with Brand Liaison Officer, Frasers buying, and RL wholesale team to build on business opportunities and achieve business performance goals
  • Lead weekly host store management meetings and participate in regional Ralph Lauren meetings
  • Communicate with host store staff daily on individual sales goals, key performance indicators, product sales, and other information to provide unparalleled service and achieve goals
  • Deliver company customer service initiatives and continually search for ways to improve service, managing the store in a way that always services the customer first and manages tasks second
  • Collaborate in the recruitment, selection, supervision, and development of the team
  • Collaborate with store management team on performance reviews and agreeing Personal Development Plans to support retention
  • Train and test the team on product knowledge
  • Communicate clear sales and service goals and expectations to sales team, providing coaching, training, and constructive feedback on a regular basis
  • Use department business reports, profiling, and space analysis information effectively
  • Manage the department environment to ensure it represents the brand, complies with creative and product presentation
  • Establish and maintain an effective replenishment process in line with store requirements
  • Oversee merchandise install directives and ensure standards are effectively maintained
  • Promote and manage a high level of security discipline
Requirements
  • Minimum 3 years of progressive retail experience
  • Minimum 2 years of store/dept management experience in the service or fashion retail industry
  • In-depth knowledge of the retail market, including competitor activity
  • Strong communication and interpersonal skills, energetic and authentic presence on the shop floor
  • Desire to build relationships and promote teamwork and develop people
  • Confidence in giving feedback that promotes positive behavioral change
  • High level of analytical and reporting skills
  • Action-oriented and solution-driven to achieve results
  • Competent in IT systems, including Excel and Microsoft Word
  • Team player who recognizes and celebrates the contributions and achievements of others
What We Offer
  • Basic rate salary £28,256 per annum
  • Monthly commission
  • Monthly and quarterly bonus
  • 28 days holiday a year, inclusive of bank holidays
  • Group rewards and recognition
  • 20% Staff Discount across all Frasers group Stores
  • Excellent bonus scheme paid monthly
  • Uniform discount

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