Lead Pass Officer

4 days ago

London, Greater London, United Kingdom OCS Group Full time
Job Description

Job Title: Lead Pass Officer - Access Control Specialist

Job Summary:

The Lead Pass Officer - Access Control Specialist plays a vital role in ensuring the smooth operation of access and egress control systems within the MOJ HQ Estates. This position requires a high level of customer service skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Manage pass applications, audits, reports, and compliance to ensure seamless access and egress control.
  • Provide exceptional customer service to guests, responding to their needs and requests in a timely and professional manner.
  • Conduct regular audits and inspections to identify and report any security breaches or issues.
  • Collaborate with the Incident Response Team to ensure effective evacuation and incident management.
  • Assist with VIP escorts and special VIP pass requests, ensuring a high level of service and discretion.
  • Manage and maintain access control systems, including pass printing, validation, and deactivation.
  • Identify and report any FM issues to enable rapid resolutions of problems and faults.
  • Produce access reports for clients and managers, providing valuable insights and data.
  • Manage pass office emails and communications, ensuring timely and effective responses.
  • Assist with training and development of junior staff members, promoting a culture of continuous learning and improvement.

Requirements:

  • Excellent customer service skills, with the ability to work effectively in a fast-paced environment.
  • Strong attention to detail and ability to maintain accurate records and reports.
  • Ability to work collaboratively as part of a team, providing support and assistance as needed.
  • Excellent communication and interpersonal skills, with the ability to work effectively with a wide range of guests and stakeholders.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • First Aid in the workplace or above (certificated).
  • Customer Services Training.
  • Ops Fairway (Counterterrorism briefing to raise awareness).
  • Breach training.
  • CPNI (Understanding of Threats to National Security).

Working Hours: Flexible working hours, including evenings and weekends, to ensure 24/7 access control and security services.

Location: MOJ HQ Estates, with occasional travel to other OCS Group locations.

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