Front Office Team Lead

2 months ago

London, Greater London, United Kingdom Accor Full time

Job Summary

We are seeking a highly skilled and experienced Front Office Team Leader to join our team at Novotel London Greenwich. As a key member of our front office team, you will be responsible for leading and managing the daily operations of the front office, ensuring exceptional customer service and a seamless guest experience.

Key Responsibilities

  • Lead and manage the front office team, providing guidance and support to ensure excellent customer service and high-quality performance.
  • Direct daily front office operations, including check-in, check-out, and guest services.
  • Assist in conducting training for front office employees to ensure they have the necessary skills and knowledge to provide exceptional customer service.
  • Attend to credit problems and ensure efficient and courteous service to all guests.
  • Supervise and support the front office team, ensuring they understand and adhere to department policies and procedures.
  • Ensure effective communication of new and updated information regarding policies, rates, and general hotel information.
  • Perform any other duties as directed by the Front Office Management.
  • Effectively use guest feedback to improve product and service delivery.
  • Openly communicate with staff, ensuring regular briefings occur and all relevant information is passed on.
  • Lead by example, demonstrating efficiency and a commitment to providing Total Customer Satisfaction.

Requirements

  • Excellent communication and stakeholder management skills, with the ability to effectively manage and lead a team.
  • Exceptional organizational skills, with the ability to efficiently prioritize tasks and manage multiple responsibilities.
  • Ability to remain calm under pressure and work effectively in a fast-paced environment.
  • Ability to work a flexible roster, including mornings, evenings, weekends, and public holidays.
  • Strong customer service skills, with a focus on delivering exceptional guest experiences.

About Us

We are an inclusive company, committed to attracting, recruiting, and promoting diverse talent. Our ambition is to create an environment where everyone feels they belong. If you are a motivated and experienced professional looking for a new challenge, we would love to hear from you.

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